Event Coordinator

Vancouver Arena LP -Arena FT; Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

The Vancouver Canucks, Canucks Sports & Entertainment, is seeking a Coordinator, Event Operations to support arena events and fan experience initiatives. This role collaborates with Arena Operations, internal stakeholders and external partners to deliver seamless events and outstanding experiences for fans, partners and community groups during Canucks games and other events.

The position requires at least 2 years of event, hospitality or customer service experience, a post-secondary degree

Qualifications

• Minimum 2 years of event, hospitality or customer service experience.
• Post-secondary degree or diploma in a related field preferred.
• Strong organizational and coordination skills with exceptional attention to detail.
• Proactive, self-motivated and able to anticipate needs and work independently.
• Excellent communication, interpersonal, problem-solving and customer service skills.

Responsibilities

• Support the planning and execution of internal and external events, including partner, Season Ticket Member and community events.
• Own Arena Tours end-to-end, including bookings, staffing, logistics and customer service delivery.
• Develop and maintain event planning tools, including production schedules, budget tracking, timelines and event specifications.
• Develop and maintain event documentation, including event details, work orders and other operational requirements.
• Coordinate event resources and liaise with Security, Guest Services and other departments on staffing and event-day deployments.
• Support event briefings and event-day operations to ensure a seamless fan and guest experience.
• Work arena events as required, including Canucks hockey games, Vancouver Warriors lacrosse games and concerts, providing event-time operational support to ensure a seamless fan experience.

Skills

Communication

Interpersonal skills

Problem solving

Customer service

Microsoft Office

Event coordination

Attention to detail

Multi-tasking

Education

Post-secondary degree or diploma

Tools

Microsoft Office

Adobe Acrobat

Job description

Description

Position: Coordinator, Event Operations Department: Arena Operations Reports to: Sr. Manager, Fan Experience & Event Operations

JOB SUMMARY:

The Coordinator, Event Operations supports the planning and execution of arena events and fan experience initiatives. This role works cross-functionally with Arena Operations departments, internal stakeholders and external partners to deliver seamless events and exceptional experiences for fans, partners and community groups.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (other duties may be assigned as required)

Event Operations & Event Services

• Support the planning and execution of internal and external events, including partner, Season Ticket Member and community events.
• Own Arena Tours end-to-end, including bookings, staffing, logistics and customer service delivery.
• Develop and maintain event planning tools, including production schedules, budget tracking, timelines and event specifications.
• Develop and maintain event documentation, including event details, work orders and other operational requirements.
• Coordinate event resources and liaise with Security, Guest Services and other departments on staffing and event-day deployments.
• Support event briefings and event-day operations to ensure a seamless fan and guest experience.
• Work arena events as required, including Canucks hockey games, Vancouver Warriors lacrosse games and concerts, providing event-time operational support to ensure a seamless fan experience.

Fan Experience

• Provide first-line response to fan inquiries across phone, text and email within 24 hours, including complaint handling and fan recovery.
• Support the fan experience during live events, including smooth event operations, fan recovery resourcing and support to event staff.
• Process and action routine 24/7 post-event reporting summaries and work orders.
• Handle the day-to-day execution of Fan Experience asset purchasing and Guest Services stocking.

EXPERIENCE AND QUALIFICATIONS:

• Minimum 2 years of event, hospitality or customer service experience.
• Post-secondary degree or diploma in a related field preferred.
• Strong organizational and coordination skills with exceptional attention to detail.
• Proactive, self-motivated and able to anticipate needs and work independently.
• Excellent communication, interpersonal, problem-solving and customer service skills.
• Ability to manage multiple priorities and work effectively in a fast-paced, event-driven environment.
• Strong writing and presentation skills.
• Proficiency with Microsoft Office, including Word, Outlook, PowerPoint and Excel; Adobe Acrobat.
• Ability to work flexible hours, including evenings, weekends and event days as required.

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.