ERP Support Specialist

Swegon Group; Ajax; On-site; CAD 65,000 - 85,000; Full time

Job summary

Swegon North America is looking for an ERP Support Specialist to provide technical support and training for their ERP system. The successful candidate will act as a liaison between end-users and technical teams while ensuring system reliability and adherence to business processes in a manufacturing context. Join Swegon and be part of a collaborative corporate culture that values diversity and innovative thinking.

Benefits

Competitive salary

Comprehensive benefits that start on day one

Immediate RRSP matching program

Supportive and collaborative team atmosphere

Qualifications

• 2+ years of experience in ERP support.
• Experience within a manufacturing environment.
• Solid understanding of business processes like finance and inventory.

Responsibilities

• Troubleshoot and resolve ERP system issues.
• Train end-users on ERP functionalities.
• Collaborate with business stakeholders to document needs.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor’s degree in Information Technology

Industrial Engineering

Business Administration

Job description

Swegon North America is a market leading supplier in the field of indoor environment solutions, offering superior products for ventilation, heating, cooling and climate optimization. Swegon is at the forefront of innovation, connected services and expert technical support. Swegon's values of Customer Empathy, Trust, and Commitment go beyond technology. These values are the pillars upon which we build every interaction, solution, and partnership.

At Swegon, we believe that people who feel good inside don't just perform better - they thrive. This is a great time to join our growing company where excellence meets innovation in every climate solution we deliver. Join us on our mission to redefine excellence in the HVAC industry.

Why Swegon is an Employer of Choice:

• Competitive salary
• Comprehensive benefits that start on day one
• Immediate RRSP matching program
• Supportive and collaborative team atmosphere
• Lucrative employee referral program
• Vibrant corporate culture - Enjoy team events, lunch and learns, and wellness initiatives
• We passionately celebrate our team success and individual achievements
• Strong Commitment to Sustainability: Join us in making a positive impact on the planet
• Located just minutes from Highway 401 in Ajax, ON
  
  

ERP Support Specialist

We are seeking a knowledgeable and detail-oriented ERP Support Specialist to provide technical support, training, and maintenance for our Enterprise Resource Planning (ERP) system throughout the Swegon North America organization. The ideal candidate will act as a liaison between end-users, technical teams, and management to ensure smooth operation and optimal utilization of the ERP system. The incumbent will ensure there is alignment between our ERP system (Infor M3), manufacturing workflows, processes in North America, and alignment with Swegon Group IT for best practices.

Key Responsibilities:

Support, Training, and Documentation

• Serve as the primary point of contact for ERP-related support within the manufacturing environment.
• Troubleshoot and resolve ERP system issues related to production planning, inventory control, shop floor execution, procurement, and logistics.
• Support production scheduling, bill of materials (BOM), routings, and work order processes within the ERP system.
• Work closely with manufacturing, supply chain, and warehouse teams to ensure system configurations and data accuracy reflect actual operations.
• Train end-users on ERP functionality specific to manufacturing operations and best practices.
• Create and maintain user documentation, work instructions, and training materials tailored to shop floor personnel and office staff.
  
  

Business Process Improvement

• Collaborate with business stakeholders to understand and document business needs, pain points, and system requirements.
• Translate business requirements into functional specifications for system development or enhancement.
• Analyze existing business processes and identify opportunities to optimize workflows, reduce manual effort, and increase efficiency.
• Recommend system-based solutions aligned with business goals.
• Stay current with new system features, industry trends, and emerging technologies to propose innovative solutions.
  
  

Testing & Validation

• Lead or support system upgrades, configuration changes, and rollouts across departments.
• Develop test plans and conduct user acceptance testing (UAT) to validate system functionality against business requirements.
• Troubleshoot issues, document bugs, and coordinate resolution with developers or vendors.
  
  

System Governance & Compliance

• Ensure business systems are aligned with company policies, data governance standards, and regulatory requirements.
• Monitor system performance and participate in audits or compliance reviews as needed.
• Project Participation
• Contribute to cross-functional projects involving system changes or integrations.
• Track milestones, manage stakeholder expectations, and ensure timely delivery of solutions.
  
  

Qualifications:

• Bachelor’s degree in Information Technology, Industrial Engineering, Business Administration, or a related field.
• 2+ years of experience in ERP support or business systems administration.
• Experience within a manufacturing environment.
• Solid understanding of business processes such as finance, procurement, inventory, and manufacturing.
• Strong analytical, problem-solving, and communication skills.
  
  

Want to work with skilled people at the top of their game and play a part in developing state-of-the-art solutions? Picture yourself at Swegon North America, a workplace that celebrates diversity, encourages collaboration, and listens to your ideas. Join us and discover how work can be both fulfilling and fun.

Apply now to be a part of our dynamic team.

At Swegon North America we prioritize and value equity, diversity and inclusion. We are committed to providing a fair and equitable workplace creating an inclusive environment for all employees and prospective new team members. We are an equal opportunity employer and are proud of our diverse and inclusive workplace culture where everyone is welcome.

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA) and the Americans with Disabilities Act (ADA), Swegon North America offers reasonable accommodations for prospective candidates and employees with different abilities. Accommodations are available by request for candidates taking part in the selection process. If you require a specific accommodation, please contact our Human Resources Department at 416-291-7371.