ERP & Business Systems Support Analyst

City of Windsor; Windsor; On-site; CAD 56,000 - 65,000; Full time

Job summary

City of Windsor is seeking an Enterprise Support Analyst to analyze and troubleshoot ERP-related processes and interfaces. You will respond to Help Desk inquiries, document issues, and coordinate with internal teams and vendors to resolve problems and improve processes.

Responsibilities include configuring security, building reports, migrating data, and delivering end-user training. The role requires a Diploma and ERP experience, with travel as needed; the team operates within Information

Qualifications

• Must have a four (4) year post-secondary diploma from a Community College in Business Administration or Computer Technology/Science or Ontario Ministry of Education equivalencies.
• Must have over three (3) years of direct experience as a primary support resource for an ERP application (e.g., PeopleSoft, SAP, JD Edwards, Amanda).
• Must have the ability to travel to off-site locations with a valid Driver’s Licence if required.
• Must have extensive knowledge and working experience with personal computers (hardware, software and applications).
• Must possess strong problem solving skills and the ability to explain complex issues to non-technical users.
• Must have excellent written and verbal communication skills and be able to train users.

Responsibilities

• Performing in-depth analysis and support troubleshooting for system processes and interfaces.
• Responding to Help Desk inquiries to determine root causes and provide resolutions.
• Documenting and resolving business application issues and suggesting solutions aligned with department processes.
• Collaborating with third party support and internal teams to resolve issues and improve processes.
• Facilitating data/configuration migrations across multiple databases.
• Developing and maintaining interfaces to meet business requirements and best practices.
• Administering security and reporting structures to protect sensitive payroll, HR, financial and other data.

Skills

Analytical skills

Troubleshooting

Customer support

Communication

Training

ERP experience

Travel flexibility

Database knowledge

PC proficiency

Education

Diploma (4-year post-secondary)

Tools

Amanda

PeopleSoft

SAP

JD Edwards

Job description

City of Windsor is seeking an Enterprise Support Analyst to analyze and troubleshoot ERP-related processes and interfaces. You will respond to Help Desk inquiries, document issues, and coordinate with internal teams and vendors to resolve problems and improve processes.

Responsibilities include configuring security, building reports, migrating data, and delivering end-user training. The role requires a Diploma and ERP experience, with travel as needed; the team operates within Information