Enterprise Support Analyst

City of Windsor; Windsor; On-site; CAD 56,000 - 65,000; Full time

Job summary

The City of Windsor is looking for an Enterprise Support Analyst to provide in-depth ERP analysis, troubleshoot issues, and collaborate with internal teams and external partners. This temporary full-time role requires strong problem-solving skills and the ability to train users across departments.

You will work with PeopleSoft/Amanda systems, coordinate data migrations, and help shape security and reporting structures while supporting IT initiatives in Windsor.

Qualifications

• Requires a four-year post-secondary diploma in Business Administration or Computer Technology/Science or MOE equivalencies.
• Must have 3+ years as a primary ERP support resource with troubleshooting, configuration, workflow/security administration, issue resolution, and coordination with technical teams.
• Must be willing to travel and hold a valid driver’s license with a clean abstract if required.
• Extensive PC knowledge (hardware/software) and strong problem-solving skills.
• Excellent written and verbal communication; able to train users.
• Amanda and/or PeopleSoft experience is a definite asset.
• Technical background with relational database understanding is an asset.

Responsibilities

• Perform in-depth analysis and support troubleshooting for system processes and interfaces.
• Respond to Help Desk inquiries to determine root causes and provide resolutions.
• Log, analyze, test, document, and resolve business application issues with recommended solutions.
• Collaborate with third-party support and internal teams to resolve issues and improve processes.
• Facilitate data/configuration migration across multiple databases.
• Assist in developing, deploying and maintaining interfaces to meet business needs.
• Configure and maintain role-based security and reporting trees; protect sensitive data.
• Flow chart business processes, create security profiles, and set up user workflows.
• Research and test new/existing functionality for Department User Groups.
• Manage project activities: analyze, gather requirements, outline business rules.
• Develop and maintain design documents, policies, and procedures for apps.
• Deliver end-user training and work with Super Users on advanced topics.
• Coordinate User Group meetings and governance with input on projects and patches.
• Performs Occupational Health & Safety duties as required.
• Other related duties as assigned.

Skills

ERP troubleshooting

System configuration

Workflow administration

Security administration

Education

Diploma in Business Administration or Computer Technology/Science

Ontario MOE equivalencies

Tools

Amanda

PeopleSoft

Job description

Why Windsor?

Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefitsthat supports professional growth.Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment,state-of-the-art facilities,iconic food, temperate climate, magnificent waterfront parks &gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.

Job Title: Enterprise Support Analyst

Job Posting Number: 2026-0357

Posting Type: Internal & External

Posting Period: Friday, October 2, 2026 at 8:30 a.m. to Friday, October 16, 2026 at 4:30 p.m.

Department: Information Technology

Union: C.U.P.E. Local 543

Position Status: Temporary Full-Time

Job Code: 543407

Grade/Class: 0.19

Number of Positions: 1

Rate of Pay: $40.34 - $47.45 per hour

Hours of Work per Week: 37.5 hours

Shift Work Required: No

Duties and Responsibilities:

• Performing in-depth analysis and support troubleshooting activity for issues related to system processes and interfaces.
• Responding to Help Desk inquiries relating to business applications to determine root causes and provide resolutions.
• Logging, analyzing testing, documenting and resolving business application issues and provide users with recommended solutions that are consistent with department business processes.
• Working in conjunction with third party support as well as internal technical resources, corporate departments and other municipalities to resolve issues, improve processes and achieve best practices.
• Facilitating the migration of data/configuration amongst multiple databases.
• Assisting in the development, deployment and maintenance of interfaces to aid departments in meeting specific business requirements and achieve best practices.
• Configuration and maintenance of role-base security and reporting trees and ensuring confidentiality of Payroll, HR, Financial, Violent/Dangerous People and Animal data.
• Flow charting business/system processes, preparing, creating, and maintaining security profiles, setting up workflow for users.
• Researching, recommending, coordinating and testing new/existing business application functionality and business processes to Department User Groups.
• Managing and assisting with project activities including performing analysis, gathering requirements, and outlining business rules in a timely basis.
• Developing, analysing and maintaining design documents, policies and procedures for business applications.
• Administering, designing and delivering business application training to end users at all levels of the Corporation.
• Working with identified individuals (Super Users) to provide advanced training on specific system processes.
• Developing agendas, scheduling, and chairing business application User Group meetings.
• Attending business application Governance and Managers meetings to represent department user group initiatives and provide input and recommendations on scheduling projects, upgrades, and applying patches/bundles.
• Performing Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program.
• Performing other related duties as required.

Qualifications:

• Must have a four (4) year post-secondary diploma from a Community College in Business Administration or Computer Technology/Science or Ontario Ministry of Education equivalencies;
• Must have over three (3) years of direct experience as a primary support resource for an Enterprise Resource Planning (ERP) application (e.g., PeopleSoft, SAP, JD Edwards, Amanda, etc.), including responsibility for system troubleshooting, configuration, workflow/security administration, issue resolution, and coordination with technical teams;
• Must have the ability to travel to off-site locations in a timely and expedient manner as required. If method of travel is by vehicle, a current, valid and lawful Driver’s Licence is required in accordance with the Highway Traffic Act and must provide a driver’s abstract as a condition of employment;
• Must have extensive knowledge and working experience with personal computers (hardware, software and applications);
• Must possess strong problem solving skills;
• Must be able to deal calmly and professionally with users;
• Must be able to interpret a complicated problem/solution and explain it in non-technical terms;
• Must have good written and verbal communication skills;
• Must have the ability to train users;
• Amanda and or PeopleSoft functional experience is a definite asset;
• Technical background and an understanding of relational databases is a definite asset.

Physical Demands:

• The physical demands analysis associated with this job indicates a sedentary level of work.

The City of Windsor is an equal opportunity employer committed to fostering a workplace that reflects the diverse community we serve.

Note:

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke-free and scent-safe office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.