ERP Business Analyst [#4981]

Alteo Inc.; Montreal; Hybrid; CAD 65,000 - 95,000; Full time

Job summary

Alteo Inc. is seeking an ERP Business Analyst for a permanent role based in Montreal. This hybrid position requires 3 days in the office and 2 days remote. You will bridge stakeholders and IT teams to define, analyze, and validate business rules, and support ERP/CRM/HRIS implementations and improvements.

You will document requirements, model processes, and ensure clear functional specifications for project success. Strong communication and collaborative skills are essential in this role.

Qualifications

• DEC/BAC in IT or equivalent required.
• 4–7 years of experience in business analysis.
• Good knowledge of ERP, CRM, HRIS and integrated business software.
• Hands-on in phases: scoping, requirements, design, configuration, testing, deployment.
• Strong organizational process analysis methods and communication skills.

Responsibilities

• Define, gather, and analyze business requirements from stakeholders.
• Model and document current and target processes, identify gaps and risks.
• Document business processes, rules, use cases, and functional requirements.
• Participate in ERP/CRM/HRIS implementation projects and system integrations.
• Translate needs into clear functional requirements for IT teams and vendors.
• Contribute to solution design, validation, and training activities.
• Assist in MIS planning, dependencies, data, and access controls.

Skills

Business analysis

Requirements gathering

Stakeholder communication

Documentation

Process modeling

Education

DEC/BAC in IT or equivalent

Tools

ERP systems

CRM systems

HRIS

Job description

Alteo is seeking an ERP Business Analyst for a permanent position based in Montreal.

*** Hybrid work: 3 days in the office / 2 days remote ***

You will play a key role in a well-established and rapidly growing company. You will be responsible for acting as a liaison between stakeholders to understand, analyze, communicate, and validate business rules, and help resolve application-related issues. You will actively participate in all activities related to the implementation and improvement of the company’s integrated management solutions.

Responsibilities:

• Define, gather, and analyze business requirements from stakeholders.
• Analyze, model, and document current and target processes, identifying gaps, risks, and opportunities for improvement.
• Document business processes, business rules, use cases, operational scenarios, and functional requirements.
• Actively participate in system implementation projects such as ERP, CRM, HRIS, workflow platforms, and other business applications.
• Translate operational needs into clear functional requirements for IT teams, vendors, integrators, and development teams.
• Contribute to the functional configuration of solutions, parameter validation, design workshops, and solution decisions.
• Participate in the planning of management information systems, including dependencies, interfaces, data, user roles, and operational constraints.
• Participate in quality control activities, defect tracking, prioritizing fixes, and confirming resolutions.

Profile:

• DEC/BAC in IT or equivalent
• 4-7 years of experience in business analysis
• Good knowledge of enterprise information systems concepts and systems such as ERP, CRM, HRIS, and integrated business software.
• Hands‑on experience in at least one or more implementation phases: scoping, requirements gathering, functional design, configuration, integration, testing, data migration, training, deployment, or post‑implementation stabilization.
• Proficiency in organizational process analysis methods.
• Ability to communicate effectively both verbally and in writing
• Ability to influence, persuade, and initiate necessary changes
• Good listening skills and strong interpersonal skills
• Action‑ and results‑oriented, customer‑centric approach
• Ability to quickly resolve problems or situations
• Ability to work as part of a team while also demonstrating autonomy