ERP & Applications Administrator

Great-Little-Box-Co.-1; Richmond; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Monthly Profit Sharing

Health & Dental benefits for you and你的

Job summary

Great Little Box Company is seeking a Business Systems Administrator to own ERP and related business applications, including Salesforce and Smartsheet. You will manage day-to-day operational support, troubleshoot user inquiries, administer users, and ensure issues are triaged and resolved efficiently.

We encourage collaboration with internal teams, vendors, and partners to drive system improvements. Compensation ranges from CA$60,000 to CA$75,000 per year with profit sharing, health benefits,

Qualifications

• College degree or equivalent.
• Minimum 3 years of experience supporting business applications in an operational/administrative capacity.
• Strong troubleshooting and root cause analysis skills.
• Excellent communication and interpersonal skills with a customer-service mindset.
• Curiosity, initiative, and a desire to continuously improve workflows and user experience.
• Nice to have familiarity with ERP systems such as ePS Packaging.
• Experience with Salesforce administration.
• Experience supporting in-house or custom-developed applications.
• Familiarity with Crystal Reports and basic SQL.
• Familiarity with QA and UAT processes.

Responsibilities

• Own ERP and related applications ticket queues, including intake, prioritization, resolution, and escalation.
• Track recurring issues and trends and communicate insights to reduce incidents and improve reliability.
• Administer users, roles, permissions, and basic configurations across ERP and related apps.
• Proactively monitor ERP and business application health, ensure automations and reports run as expected.
• Support QA and UAT activities by executing test cases, logging defects, and assisting with regression testing.
• Maintain and update Crystal Reports; assist with basic data analysis using SQL; support automation and AI-assisted documentation.

Skills

Troubleshooting

Communication

Customer service

Workflow improvement

Education

College degree

Tools

Salesforce

Smartsheet

Crystal Reports

SQL

Job description

Great Little Box Company is seeking a Business Systems Administrator to own ERP and related business applications, including Salesforce and Smartsheet. You will manage day-to-day operational support, troubleshoot user inquiries, administer users, and ensure issues are triaged and resolved efficiently.

We encourage collaboration with internal teams, vendors, and partners to drive system improvements. Compensation ranges from CA$60,000 to CA$75,000 per year with profit sharing, health benefits,