Business Systems Analyst/Developer

Richards Group; Mississauga; On-site; CAD 85,000 - 100,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

RRSP

Mental health coverage

Orthotics & footwear coverage

Emergency travel insurance

Weekday day shift

Job summary

Richards Packaging inc., part of Richards Group, seeks a Business Systems Analyst/Developer to support and develop Microsoft Dynamics 365 Business Central SaaS and related systems. You will split time between troubleshooting/helpdesk and delivering enhancements, reports, and integrations with BC extensions.

You will work with business users to capture needs, develop solutions, test changes, and maintain documentation. A 50% focus on support and 50% on development is expected.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field preferred; equivalent experience considered.
• 3–5 years of experience supporting and developing Microsoft Dynamics 365 Business Central or NAV.
• Hands-on AL development and Visual Studio Code experience.
• Experience with BC tables, pages, extensions, reports, APIs, and permissions sets.
• Git-based source control, preferably GitHub or Azure DevOps.
• Strong troubleshooting and ability to translate tech concepts to non-technical users.

Responsibilities

• Provide support for Microsoft Dynamics 365 Business Central and related systems, troubleshooting and resolving tickets.
• Collaborate with users to understand issues and deliver effective solutions.
• Develop, test, and deploy BC extensions using AL and VS Code.
• Create and maintain BC reports (RDL/RDLC) and Word layouts.
• Maintain source control and development processes (GitHub/Azure DevOps).
• Develop BC integrations and APIs with third-party apps; coordinate testing of updates.
• Create technical docs and provide user guidance or training as needed.

Skills

Dynamics 365 BC

AL development

Visual Studio Code

GitHub/Azure DevOps

Excel

Troubleshooting

Communication

ERP support

Education

Bachelor's in CS/IS

Equivalent experience

Tools

Power BI

Shopify integration

HubSpot integration

Power Platform

SQL

Job description

Richards Packaging inc., a part of Richards Group, is one of North America's most established providers of glass and plastic packaging solutions. Founded in 1912, we've grown into a leading distributor serving the food and beverage, healthcare, cosmetics and industrial markets. With a broad portfolio of bottles, jars, closures, dispensing systems, and customer packaging options, Richards Packaging is known for its reliability, product breath, and exceptional customer service across its North American network.

Why Join Richards:

• Generous compensation package including a competitive base salary and variable compensation
• Fantastic comprehensive healthcare benefits
• RRSP
• Paramedical services granting access to different practitioners
• Mental health coverage
• Orthotic and footwear coverage for custom boots or shoes
• Emergency travel insurance ensuring peace of mind while you travel
• Monday-Friday day shift operations with work/life balance at the forefront
• Collaborative, open concept office
• And so much more!

About the Role:

Reporting to the Senior Manager of Business Systems, the Business Systems Analyst/Developer is responsible for the day-to-day support, development, and continuous improvement of Microsoft Dynamics 365 Business Central SaaS and related business applications.

The role is balanced between ERP application support and development, with approximately 50% focused on troubleshooting and ticket resolution and the remaining time dedicated to enhancements, reporting, integrations, and other business systems projects.

This position is for an open vacancy.

Estimated Compensation Range: $85,000 - $100,000 annually (base + bonus). The estimated range reflects the budgeted compensation for the position. Final offers may vary based on the factors such as skill set, experience, qualifications, performance, and other job related considerations.

The successful applicant will:

• Provide support for Microsoft Dynamics 365 Business Central and related business systems, including troubleshooting and resolution of ERP and business system tickets.
• Work directly with business users to understand issues and requirements and provide effective solutions.
• Work with the Senior Manager to research, develop, and implement change requests based on business needs and impact.
• Develop, test, and deploy Business Central extensions using AL and Visual Studio Code.
• Develop and maintain Business Central reports using RDL/RDLC and Word report layouts.
• Maintain source code and development processes using GitHub and/or Azure DevOps.
• Develop and support Business Central integrations, APIs, and third-party applications.
• Coordinate testing of system enhancements, fixes, and Business Central updates.
• Maintain technical documentation and provide user guidance or training as required.

We are seeking a candidate with the following experience and attributes:

• A bachelor's degree in Computer Science, Information Systems, or a related discipline is preferred. Equivalent relevant experience will be considered.
• 3-5 years of experience supporting and developing Microsoft Dynamics 365 Business Central or Microsoft Dynamics NAV.
• Hands-on experience with AL development and Visual Studio Code.
• Experience with Business Central tables, pages, extensions, code units, events, APIs, reports, and permission sets.
• Experience with Git-based source control, preferably GitHub or Azure DevOps.
• Strong troubleshooting skills and the ability to work directly with business users to resolve both functional and application-related issues.
• Ability to manage multiple support tickets and development requests based on priority and business impact.
• Strong written and verbal communication skills, with the ability to clearly communicate technical information to non-technical users.
• Proficiency with Microsoft Excel, including formulas and data manipulation.

Nice to Have:

• Experience integrating Business Central with third-party platforms such as Shopify and HubSpot.
• Experience developing and supporting Business Central extensions and integrations.
• Strong preference for experience with Power BI and Microsoft Fabric.
• Experience with Microsoft Power Platform, including Power Automate.
• Working knowledge of SQL, including writing queries and working with relational databases.

Richards Packaging Inc. is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.