ER Manager, Western Veterinary Specialist and Emergency Centre

VCA Canada Ltd.; Calgary; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

RRSP matching (5%)

Paid time off for CE and wellness

Annual CE allowance

Mental health resources

Uniform allowance

Career development pathways

Job summary

VCA Canada Ltd. is seeking an experienced ER Manager for our Calgary-based Western Veterinary Specialist and Emergency Centre. You will report to the General Manager and collaborate with the Medical Director and hospital leaders to ensure service excellence and efficient operations.

You will lead scheduling, budgeting, change initiatives, and staff development across multidisciplinary teams, balancing clinical quality with financial performance in a fast-paced hospital environment.

Qualifications

• Minimum 3 years leading multidisciplinary teams in a medical or hospital setting.
• Experience budgeting and monitoring expenses.
• Ability to manage competing priorities in a fast-paced environment.
• Strong communication and coaching skills for staff development.
• Proven leadership across multiple teams.

Responsibilities

• Support the General Manager in all aspects of operations: people, recruitment, finance, capital expenditures, inventory and special projects
• Oversee the department to ensure efficient workflow, high standards of patient care and excellent client service
• Prepare for and lead change management initiatives, driving positive change while thoughtfully balancing people, operational, and financial impacts
• Lead, coach and support your team on scheduling, training and performance management
• Monitor labour utilization, productivity and scheduling to ensure appropriate staffing levels and cost control
• Manage department budgets, track expenses and support financial performance

Skills

People leadership

Budget management

Communication

Team development

Change management

Multidisciplinary collaboration

Job description

ER Manager
Location: Calgary, Alberta
Employment Status: Full-time

Western Veterinary Specialist and Emergency Centre is offering an excellent full-time, permanent career opportunity for an experienced ER Manager. Reporting directly to the General Manager, this role will also collaborate closely with the Medical Director, other hospital managers, and team leads. The successful candidate will support the General Manager in delivering clear communication, implementing corporate initiatives, and providing guidance to team members, ensuring operational efficiency and service excellence within a well-established hospital.

Key Responsibilities

• Support the General Manager in all aspects of operations: people, recruitment, finance, capital expenditures, inventory and special projects
• Oversee the department to ensure efficient workflow, high standards of patient care and excellent client service
• Prepare for and lead change management initiatives, driving positive change while thoughtfully balancing people, operational, and financial impacts
• Lead, coach and support your team on scheduling, training and performance management
• Monitor labour utilization, productivity and scheduling to ensure appropriate staffing levels and cost control
• Manage department budgets, track expenses and support financial performance

Qualifications

• Experience: A minimum of 3 years of experience successfully managing and leading multidisciplinary teams, ideally in a medical or hospital environment
• Financials: Experience managing budgets, monitoring expenses, and optimizing resource utilization
• Adaptability: Ability to operate effectively in a fast-paced, evolving environment and manage competing priorities
• Leadership: Experience leading multiple teams in an operational setting with strong communication and coaching skills
• Team Development: Ability to mentor, motivate, and retain high-performing staff
• Communication: Exceptional ability to adapt communication style to diverse audiences

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role.
• RRSP Employer Group Match Program (5%) to help you save for the future.
• Paid time off for continuing education, vacation, sick days, and personal wellness days.
• Annual CE Allowance.

Benefits

• Minimum 24 hours per week for eligibility, with flexible options.
• Paid annual certification memberships and uniform allowance.
• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
• Various career development pathways.
• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians and over 10,000 veterinary assistants - all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands.