Equipment Rental Specialist

Sunbelt Rentals; Cambridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

Sunbelt Rentals is seeking an Equipment Rental Specialist in its Temporary Fencing Division. This role involves effectively servicing customers in the rental and sale of construction equipment. The specialist will be responsible for understanding equipment needs, placing orders, and ensuring customer satisfaction in a fast-paced environment.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan with employer matching

Qualifications

• 0-2 years of equipment rental industry experience preferred.
• Valid Driver’s license required.
• Able to read instructions, numbers legibly in English.

Responsibilities

• Servicing telephone and walk-in customers efficiently.
• Negotiates equipment orders and creates rental contracts.
• Handles customer complaints and billing inquiries.

Skills

Customer service aptitude

Strong telephone skills

Effective written and oral communication skills

Education

High School diploma or GED

Job description

Are you seeking an entrepreneurial, empowering workplace that allows you to :

• Develop skills for career growth through an outside sales or operational management career track
• Use your inside sales or customer service skills for steady hours & potential overtime
• Work with an incredible team of people to make it happen for customers

Sunbelt Rentals the fastest growing rental business in North America is seeking a Equipment Rental Specialist for our Temporary Fencing Division.

Summary

The Equipment Rental Specialist is responsible for the professional and efficient servicing of all telephone and walk-in customers in the rental and sale of all types of construction / industrial equipment and store items. This position is considered the Company’s front line of contact with the customer, whose purpose is to understand customer equipment needs, negotiate and place orders, create rental contracts, and support sales development and customer satisfaction efforts with a courteous, helpful, and professional attitude at all times.

Position Responsibilities :

• Determines / understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available
• Negotiates price and volume of original orders by maximizing rate and volume
• Places high volumes of equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment / merchandise from inventory and places the rental / purchase order in the computer system; organizes transportation for orders (i.e. coordinates deliveries and collections while optimizing the use of transport); processes cash rentals (complete identity checks, obtain prepayment and deposit, if required)
• Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other PCs when necessary to secure equipment
• Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), processing daily paperwork and job reports, filing of contracts and related paperwork, and checking invoices and credit memos against contract files
• Handles invoice and billing inquires, customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals
• Collections (cash and account customers)
• Administers purchase orders, including issuing, receiving, adjusting, filing of PO’s and related paperwork, and checking invoices and credit memos and managing the halted invoices report
• Providing quick and accurate quotes to customers
• Supports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group, and acting as a liaison for marketing in respect to product promotions and frequent renter programs. Communicate with other PC’s, OSRs and Lines of Business to fulfill orders and lead share
• Records details of calls in phone log and maintains lost rent logs
• Reviews daily management reports and provides regular feedback to Branch Manager regarding fleet and merchandise inventory, as well as pricing
• Participates in After Hours and Emergency Response efforts including local and regional responses as well as participation in national event response efforts
• Follows Standard Operating Procedures
• Ensures all activity and customer transactions are performed within Sunbelt safety policies
• Performs other duties as assigned by the manager

Requirements :

Education & Experience :

• High School diploma or GED required
• Valid Driver’s license required
• 0 -2 years of equipment rental industry experience preferred
• Strong telephone skills
• Customer service aptitude
• Effective written and oral communication skills
• Able to read instructions, numbers legibly in English
• Successful completion of the Department of Transportation Qualification process preferred

Physical Demands :

Must be able to bend, squat, crouch and / or reach and lift up to 50 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and / or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA / ADAAA.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Sunbelt Rentals is an Equal Opportunity Employer — Minority / Female / Disabled / Veteran and any other protected ground

Related experience may include : Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador

Base Pay Range

22.89 - 27.17

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. Please visit for more information on our benefits and to join our Talent Network.

Sunbelt Rentals offers generous benefits including health, dental, vision, life insurance, wellbeing, and a retirement plan with employer matching contributions in accordance with Sunbelt’s plans, policies, andapplicable agreements (unless specified in a collective bargaining agreement).

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

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