EOL Certification Data & Triage Specialist

Capgemini; Montreal; On-site; CAD 45,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Capgemini is seeking a versatile Data & Triage Specialist for EOL Certification on a contract basis in Montreal. The role combines data analysis, stakeholder engagement, and ServiceNow asset management to ensure accurate lifecycle data and efficient certification.

You will drive EOL certification and triage activities, resolve data quality issues, and contribute to automation efforts. The contract spans 3 months, with collaboration across global teams and a focus on process improvement.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience working with large datasets and data reconciliation.
• Advanced Microsoft Excel skills.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Ability to work independently while managing recurring deliverables and deadlines.

Responsibilities

• EOL Certification: Support execution of hardware and software EOL certification activities across the organization.
• Act as primary contact for asset owners, guiding on certification requirements and processes.
• Develop and deliver training for stakeholders and support materials.
• Troubleshoot issues with Excel certification templates, ServiceNow functionality, and certification workflows.
• Investigate and resolve certification and data-quality discrepancies; maintain documentation.
• Run, maintain, and enhance Python-based processes for generating certification templates.
• Validate certification populations and ensure accurate outputs; reconcile large datasets with Python and Excel.
• Identify opportunities to leverage automation and AI to improve processes and data quality.
• EOL Triage: Analyze inventory data and validate ownership within TAI and ServiceNow CMDB environments.
• Investigate and resolve ownership disputes, asset mapping issues, and lifecycle date discrepancies.
• Collaborate with asset inventory and tech teams to validate records.
• Review and reconcile vendor-provided EOL information; resolve inconsistencies.
• Prepare management reports, presentations, and updates for stakeholders.
• Monitor remediation progress and communicate updates to global teams.
• Support awareness and education on technology lifecycle management.
• Collaborate with cross-functional teams to collect and improve asset lifecycle data.

Skills

Data analysis

Stakeholder engagement

Executive engagement

Asset management

Education

Bachelor's degree or equivalent experience

Tools

Python

C#

SQL

Django

Flask

FastAPI

ORM

Excel

Job description

EOL Certification Data & Triage Specialist (Contract)

Contract (3 months)

cmdb

Data analyis

Python (OOP concepts, Robot Framework, PyTest) C# for automation frameworks

excel

Asset Management

Stakeholder & Executive Engagement

Python (Django, Flask, FastAPI), ORM, SQL

We are seeking a versatile Technology and Data Analyst to support the end-to-end management of Hardware and Software End-of-Life (EOL) Certification and Triage activities. This role combines data analysis, operational process execution, stakeholder engagement, ServiceNow-based asset management, and automation. The successful candidate will work closely with technology asset owners, ensuring accurate lifecycle data, driving certification activities, resolving ownership and data quality issues, and identifying opportunities to improve processes through automation and AI.

Key Responsibilities

EOL Certification

• Support the execution of hardware and software EOL certification activities across the organization.
• Act as a primary point of contact for asset owners, providing guidance on certification requirements and EOL processes.
• Develop and deliver training sessions and support materials for stakeholders.
• Troubleshoot issues related to Excel certification templates, ServiceNow functionality, and certification workflows.
• Investigate and resolve certification and data-quality discrepancies.
• Maintain process documentation, training materials, and operational procedures.
• Run, maintain, and enhance Python-based processes used to generate certification templates.
• Validate certification populations and ensure accurate certification outputs.
• Analyze and reconcile large datasets using Excel and Python.
• Identify opportunities to leverage automation and AI to improve operational efficiency and data quality.

EOL Triage

• Analyze hardware and software inventory data and validate ownership within Technology Asset Inventory (TAI) and ServiceNow CMDB environments.
• Investigate and resolve ownership disputes, asset mapping issues, and lifecycle date discrepancies.
• Partner with asset inventory and technology teams to validate hardware and software records.
• Review and reconcile vendor-provided EOL information and resolve inconsistencies.
• Prepare management reports, presentations, and status updates for stakeholders.
• Monitor remediation progress and communicate updates to global teams.
• Support awareness and education efforts related to technology lifecycle management.
• Collaborate with cross-functional teams to collect, analyze, and improve asset lifecycle data.

Required Qualifications

• Bachelor's degree or equivalent experience.
• Strong experience working with large datasets and data reconciliation activities.
• Advanced Microsoft Excel skills.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Experience supporting operational processes with a high degree of accuracy and accountability.
• Ability to work independently while managing recurring deliverables and deadlines.

Required Technical Skills

• Advanced Excel (data analysis, reconciliation, reporting).
• Data quality analysis and validation.
• Stakeholder communication and training delivery.
• Process documentation and operational support.

The pay range that the employer in good faith reasonably expects to pay for this position is $32.39/hour - $50.61/hour. Applications will be accepted on an ongoing basis. Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

• Our offered benefits include medical, dental, vision and retirement benefits.