Enterprise Vendor Governance & Performance Manager

Manulife Financial; Toronto; Hybrid; CAD 93,000 - 143,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Hybrid work

Job summary

Manulife Financial seeks a Manager, Vendor Governance & Performance to standardize governance across Print & Post vendors, develop performance frameworks, and drive efficiency across the supplier ecosystem. You will partner with Procurement on strategy, RFP readiness, and consolidation while ensuring continuity and data-driven oversight.

The role emphasizes enterprise-level governance rather than day-to-day execution, with a hybrid work arrangement in Canada.

Qualifications

• Experience in vendor governance, performance management, procurement, or supplier management.
• Strong analytical and framework-building capability (scorecards, SLAs, QBRs).
• Experience driving standardization and continuous improvement across multiple suppliers.
• Stakeholder management and (developing) people leadership capability.

Responsibilities

• Establish and maintain standardized vendor specifications and consistency — including the materials-standardization program (envelopes, base stock, SKU rationalization).
• Develop and manage vendor performance frameworks, scorecards, and QBR cadence/reporting, including vendor SLA measurement.
• Own the continuity/backup standard — how backups and cross-training are documented across P&P.
• Standardize vendor invoice formats and data feeds to enable reconciliation and automation.
• Monitor cross-vendor performance trends and drive corrective actions.
• Support vendor strategy, RFP readiness, and consolidation opportunities with Procurement.
• Identify cost, efficiency, and continuous-improvement opportunities across vendors.

Skills

Vendor governance

Performance management

Procurement

Supplier management

Stakeholder management

People leadership

Tools

Scorecards

SLAs

QBR cadence

Data feeds

Job description

Manulife Financial seeks a Manager, Vendor Governance & Performance to standardize governance across Print & Post vendors, develop performance frameworks, and drive efficiency across the supplier ecosystem. You will partner with Procurement on strategy, RFP readiness, and consolidation while ensuring continuity and data-driven oversight.

The role emphasizes enterprise-level governance rather than day-to-day execution, with a hybrid work arrangement in Canada.