Enterprise Success Manager

DoorDash; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company in food delivery is seeking an Enterprise Engagement Manager to strengthen partnerships with major restaurant groups in Canada. This role involves managing key accounts, collaborating with internal teams, and driving revenue growth through strategic initiatives. Ideal candidates will have a strong background in sales and account management, with exceptional analytical skills and a passion for relationship building.

Qualifications

• 5+ years of experience in sales or account management.
• Exceptional track record of revenue growth.
• Experience in management consulting or technology preferred.

Responsibilities

• Manage and expand a portfolio of large Enterprise Restaurant partnerships.
• Collaborate cross-functionally with marketing, product, and operations teams.
• Develop strategic merchant partnerships to boost sales.

Skills

Analytical skills

Problem solving

Relationship management

Sales

Tools

Excel

SQL

CRM tools

Job description

DoorDash is scaling its Canadian business at an unprecedented rate, and we are hiring an Enterprise Engagement Manager responsible for key merchant relationships within our Enterprise Post-sale and Partnerships team. You will oversee the strategic vision, development, and growth of relationships with major restaurant groups in North America. You will report to the Enterprise Restaurant Post-sale lead for DoorDash Canada. Canada is a critical market for DoorDash, known for innovation and competitive success.

About the Role

As an Enterprise Engagement Manager, you will join a passionate team of sales and relationship managers, focusing on deepening partnerships with Canada's most important merchants. Your responsibilities include managing and expanding a portfolio of large Enterprise Restaurant partnerships, launching new brand collaborations, growing existing accounts, and working with marketing, product, and internal teams to ensure a seamless merchant experience.

What Excites You About This Opportunity

• Developing and nurturing strategic merchant partnerships to boost sales through marketing, store expansion, products, and operations.
• Building relationships with C-suite and senior leaders in strategy, marketing, and operations to foster top-tier partnerships.
• Collaborating cross-functionally as a liaison between partners and internal teams including leadership, marketing, product, and operations.
• Utilizing playbooks, tools, and resources to deliver a high-quality experience, resolving roadblocks, and optimizing operations.

You’re a Great Fit Because

• You enjoy working directly with clients and maintaining long-term relationships.
• You are a proactive problem solver with a bias for action.
• You are passionate about analyzing data to uncover insights and opportunities.
• You are comfortable managing both big-picture strategies and detailed execution.
• You are organized with a keen eye for detail.
• You thrive in fast-paced environments with multiple priorities.
• You can translate broad challenges into actionable projects with clear milestones.
• You are motivated by challenges and persistent in overcoming obstacles.
• You hold high standards for your work and that of your team.

Qualifications

• 5+ years of experience in sales or account management.
• Exceptional track record of revenue growth.
• Success working with cross-functional teams to develop creative solutions.
• Experience in management consulting, technology, or analytical roles preferred.
• Ability to work strategically and hands-on.
• Comfort with a fast-moving, industry-defining environment.
• Strong analytical skills with advanced Excel proficiency for complex data analysis.

Nice to Have

• Experience in high-growth or startup environments.
• Knowledge of marketplaces, logistics, or unit economics.
• Proficiency in SQL.
• Experience with CRM tools like Salesforce.
• Excellent communication skills, both written and verbal.

Note: For NYC-based or remote roles associated with NYC offices, we use Covey in our hiring process. Details about Covey and accommodations are provided in the full description.