Manager, Customer Success

Numerator; Toronto; Remote; CAD 90,000 - 130,000; Full time

Job summary

A leading company in consumer-sourced data solutions is seeking a Canadian Manager of Customer Success to lead a high-performance team. This role focuses on client engagement, strategic coaching, and maximizing client satisfaction and ROI. Ideal candidates will possess strong leadership skills, extensive experience in customer success, and a proven ability to analyze data for strategic insights.

Qualifications

• 7+ years relevant experience, including 3+ years managing teams.
• Experience in Customer Success or related role.
• Proficient in multi-tasking and prioritizing.

Responsibilities

• Lead a team of Customer Success Directors and Managers.
• Design and execute client engagement strategies.
• Build and maintain relationships with cross-functional teams.

Skills

Analytic skills

Project management

Communication skills

Relationship building

Presentation skills

Education

Bachelor’s or Master’s Degree

Job description

As the Canadian Manager of Customer Success, you will lead a team of talented Customer Success Directors and Managers. This team is responsible for delivering value to our clients through strategic coaching, training, and platform engagement. Your mission will be to ensure that clients realize the full potential of Numerator’s consumer-sourced data and platform solutions—driving business impact, maximizing return on investment, and increasing satisfaction and renewal.

This is a critical leadership role, responsible for designing and executing Numerator Canada’s client engagement strategy, aligning with our vision to amplify the voice of the modern Canadian consumer across every client organization.

What You'll Do:

• Be an advocate and advisor for all assigned clients by understanding their business deeply and helping them leverage Numerator’s solutions to help them grow through outreach, training, and overall ongoing connectivity with key stakeholders and user groups

• Design and lead team to execute against a Customer Success Plan for your clients that ensures value delivered for the customer over time and the adoption of contracted Numerator solutions across key user groups based on confirmed Use Case

• Support and build a team of high performance business owners by Hiring, coaching and development of individual contributors on your team

• As a member of the Canadian Leadership Team, provide input in the Canadian Vision and Go To Market Strategy including owning and executing on strategic pillars.

• Build and maintain relationships with cross functional teams such as Recruiting, Product, Support, Services, Onboarding, Implementation, Education and Sales

• Provide feedback to cross functional teams to inform process improvement and platform offerings

• Understand and actively participate in strategic customer team initiatives that align with company MBO’s

• Bachelor’s or Master’s Degree (preferred) with 7+ years relevant experience, including 3+ years experience in leading and managing teams

• Desired experience in Customer Success or related role with a focus on account planning and management

• Relevant software industry, Nielsen or IRI experience, promotional data and/or shopper data (consulting, product, sales support and/or service delivery function), is ideal

• Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to achieve success on our platform

• Proficient with multi-tasking, prioritizing, and working with colleagues across a wide portfolio of accounts

• Skilled at developing relationships with clients to become a trusted and value-added business partner, along with building and leading quarterly business reviews

• Able to easily walk people through an entire process, step by step, and create a story to increase understanding of the data

• Excellent oral and written communication skills, strong project management

• Strong presentation skills, with the ability to adapt based on audience

• Some Travel required

If this sounds like something you would like to be part of, we’d love for you to apply! Don't worry if you think that you don't meet all the qualifications here, the tools, technology, and methodologies we use are constantly changing and we value talent and interest over specific experience.

#LI-Remote