Customer Success Manager

Propel; Toronto; Remote; CAD 90,000 - 110,000; Full time

Job summary

A fast-growing tech company in Toronto is seeking a Customer Success Manager to drive the adoption of their innovative AI platform in the construction sector. This role involves onboarding teams, training users, and ensuring project success while fostering relationships with key stakeholders. Ideal candidates will have significant construction experience and a passion for technology.

Benefits

Equity in a scaling ConTech business

Flexible working and autonomy

Clear growth path into senior roles

Qualifications

• 4+ years of on-site construction experience.
• At least 2 years in a customer-facing role.

Responsibilities

• Onboard and support construction teams using AI platform.
• Train and coach site teams on tech usage.
• Build long-term relationships with stakeholders.

Skills

Communication

Stakeholder Management

Problem Solving

Job description

Customer Success Manager – Toronto – $90–110k CAD base + equity

Remote with the requirement to travel to client sites

Must be able to drive

A fast-growing Series B tech company is hiring a Customer Success Manager to help deliver complex construction projects using game-changing AI and Computer Vision.

They’re helping contractors save time and boost margins by turning site data into real-time insights — using just hard hat cameras and seriously clever software. Already used on projects across the US, UK, and Europe, their solution is proven, sticky, and expanding fast.

This is a high-impact role for a construction professional who’s passionate about innovation and ready to pivot into tech. If you’ve got boots-on-the-ground experience delivering major commercial projects and love solving problems, this could be the opportunity that bridges your site experience into a strategic, customer-facing role in software.

You’ll work with delivery teams on the ground, advise senior stakeholders, and play a key role in embedding new tech into major contractors. The job is varied, collaborative, and will give you a front-row seat in the ConTech boom.

What You’ll Be Doing:

• Onboard and support construction teams using a cutting-edge AI platform
• Train and coach site teams on how to use the tech day-to-day
• Build long-term relationships with key stakeholders (from Project Engineers to PMs to Directors)
• Work closely with Product and VDC to feed back user insights and shape future improvements
• Own a portfolio of enterprise projects, ensuring adoption, success, and expansion
• Be on-site with customers and clients representing the company

What They’re Looking For:

• 4+ years of on-site construction experience (Project Engineer, PM, Site Super, etc.)
• Preferably at least 2 years in a customer-facing role (Customer Success, BD, Consulting or similar)
• Strong communication and stakeholder management skills
• Proactive, solutions-focused, and excited by change
• Based in the Toronto area and happy to travel to sites when needed

The Package:

• $90–110k CAD base salary
• Equity in a scaling ConTech business
• Flexible working and autonomy
• Clear growth path into senior CS, strategy, or product