Enterprise Success Manager

DoorDash; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

DoorDash is seeking an Enterprise Engagement Manager to spearhead key merchant relationships. This role involves driving growth across major restaurant partnerships, collaborating with internal teams, and leveraging analytics for strategic insights. Ideal candidates will have robust sales experience and a passion for relationship management.

Benefits

Comprehensive healthcare

Wellness expense reimbursement

Paid parental leave

Qualifications

• 5+ years experience in sales/account management.
• Excellent analytical thinker with data-driven recommendations.
• Experienced in cross-functional collaboration.

Responsibilities

• Develop and foster strategic merchant partnerships.
• Work cross-functionally to enhance sales growth.
• Drive the rollout of new brand partnerships.

Skills

Analytical skills

Client relationship management

Problem-solving

Sales strategy development

Tools

CRM software

Advanced Excel

SQL

Job description

About the Team

DoorDash is scaling its Canadian business at an unprecedented rate, and we are hiring an Enterprise Engagement Manager to be responsible for key merchant relationships within our wider Enterprise Post-sale and Partnerships team. You will be responsible for the strategic vision, development, and growth of our relationships across the largest restaurant groups in North America and product verticals. You will report to the Enterprise Restaurant Post-sale lead for DoorDash Canada. Canada is a critical piece of DoorDash’s success and has an important seat at the table, as a market that is known for innovation and ability to win.

About the Role

As an Enterprise Engagement Manager on our Enterprise team, you will join a passionate team of sales and relationship managers, as we deepen our partnerships with Canada’s most strategically important merchants. You will be responsible for the ownership and growth of a subset of our largest Enterprise Restaurant partnerships. You will play a key role in the rollout of new brand partnerships, growing existing merchants (signing new products and new stores), partnering to grow business with marketing and working closely with product teams and other key internal stakeholders to deliver a seamless experience to our merchant partners.

You’re excited about this opportunity because you will…

• Own, develop and foster strategic merchant partnerships to drive sales growth across a number of levers, including marketing, store count, product and operations.
• Develop Merchant relationships with C-suite, as well as strategy, marketing, and operations leads to provide a best-in-class partnership.
• Work cross-functionally and serve as the liaison between our partners and DoorDash leadership, marketing, product, operations, and other functional teams.
• Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency.

We’re excited about you because…

• You love working directly with clients; you create and maintain long-term relationships
• You are a problem solver at your core, with a strong bias for action
• You are passionate about using analytics to build insights around problems and opportunities
• You like rolling up your sleeves as much as you like the big picture
• You are organized and with a strong attention to details
• You’re comfortable with a fast pace and several moving parts; we move quickly and are defining an entire industry
• You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance
• You're inspired by a challenge and push yourself to keep going when others back away
• You hold a high bar from your contributions and those of the people you work with

Qualifications

• 5+ years’ experience in sales/ account management
• An exceptional track record of driving revenue growth
• Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
• Management consulting, tech, or other analytically focused experience preferred
• The desire to roll up your sleeves, whilst still being able to operate strategically
• Comfort with fast pace; we move quick and are defining an entire industry
• Excellent analytical thinker who can deliver actionable recommendations out of complex datasets (advanced excel skills required)

Nice to Haves

• High growth or early-stage startup experience
• Experience with marketplaces, operations, logistics or unit economics
• Experience with SQL
• Knowledge of CRM software (e.g., Salesforce)
• Excellent written and verbal communication skills

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.