Enterprise Software Administrator, PFT

The United Counties of Leeds and Grenville; Brockville; On-site; CAD 63,000 - 74,000; Full time

Benefits offered by this job

None

Job summary

The United Counties of Leeds and Grenville is seeking an Enterprise Software Administrator to join the Corporate Services Division. This permanent full-time role starts ASAP and entails managing enterprise applications, MS 365 tenancy, and IT infrastructure, with duties spanning project management and service desk support.

Applicants should have 5+ years in enterprise IT, strong Microsoft expertise, and a valid Ontario driver's license; hybrid/onsite work arrangements may apply.

Qualifications

• Degree (3 to 4 years) in computer science or information technology, or equivalent combination of education and experience.
• Microsoft Certificate Solutions Associate (MCSA) or CompTIA certification would be considered an asset.
• Must have a valid Ontario Class G driver’s license and access to a reliable vehicle.

Responsibilities

• Provide first and second level support for enterprise applications and related IT infrastructure.
• Maintain security certificates for appliances and software; manage SQL databases and IIS servers as DBA.
• Administer Microsoft 365 tenancy including Azure AD and related security features (MFA, Conditional Access).
• Project management support: design documents, stakeholder meetings, implementation and testing; coordinate with external vendors.
• Serve as second level ticket resolver and back up IT Help Desk when needed.
• Configure and maintain telecommunications systems (VoIP, fax, analog lines) and generate operational reports.

Job description

THE UNITED COUNTIES OF LEEDS AND GRENVILLE

Corporate Services Division

Invites applications for the position of:

Enterprise Software Administrator

Permanent Full-Time

Start Date: ASAP

2026 Salary Grid 6: $45.65 - $53.49/hour

Position Summary:

Reporting directly to the Network Services Supervisor the Enterprise Software Administrator (ESA) provides a planned, consistent and collaborative approach to enable enterprise applications to meet the governance and business requirements of the organization; providing first and second level support to users with respect to desktop/laptop, network applications, telephony, mobile device management, and IT equipment and software purchasing requirements. They also provide second level support for all Enterprise applications as well as backup for the Network Administrator. The ESA reviews business processes and system requirements and makes recommendations for the use and management of Enterprise Applications.

QUALIFICATIONS:

Education, Certification & Licenses

• Degree (3 to 4 years) in the field of computer science/information technology or equivalent combination of education and experience.
• Microsoft Certificate Solutions Associate (MCSA) or CompTIA certification would be considered an asset.
• Must have a valid Ontario Class G driver’s license and access to a reliable vehicle.

Experience

• Minimum five (5) years of progressive experience in enterprise IT administration within a Microsoft-centric environment. Experience in hybrid and cloud environments is seen as an asset.
• Demonstrated experience supporting core Microsoft platforms (Exchange, IIS, SharePoint, SQL etc.).
• Experience supporting enterprise business applications (financials, ERP, HRIS, records/content management, and productivity suites).
• Experience with Microsoft desktop and server operating systems. Experience with Linux and other operating systems is seen as an asset.
• Experience with Mitel enterprise VoIP telephony administration. Familiarity with IOS and Android is seen as an asset.
• Experience administering and securing a Microsoft 365 tenant.
• Good knowledge of IT best practices (ex. ITIL).
• Working familiarity with Active Directory, networking and group policies are all considered assets.
• Knowledge of system security and data back-up/recovery.
• Understanding network hardware (routers, switches, wireless, etc.).
• Knowledge of virtualization server software (VMWare).
• Excellent knowledge of Security principles including Microsoft best practices, certificates, SSO, MFA and conditional access.
• Knowledge of scripting and automation with PowerShell.
• Excellent interpersonal and communication skills combined with customer service orientation.
• Proven analytical and problem-solving skills to examine complex problems and develop solutions.
• Strong organizational/prioritization skills for multiple complex tasks with conflicting priorities and timelines.
• Ability to conduct research into technical issues/products; present ideas in business/user-friendly language.
• Highly self-motivated/directed/resourceful; respond to variables in a technical environment.
• Keen attention to detail for a role where quality assurance is important.
• Team-oriented and skilled at working within a collaborative environment.
• Integrity and discretion are necessary to safeguard confidential data.

Summary of Position Responsibilities:

Activity 1: Enterprise Application Management (approximately 35%)

• Responsible for upgrading and maintaining all software and programs for Enterprise Business applications required for day-to-day operations.
• Serve as 2 nd level support for all enterprise applications.
• Maintain County security certificates for appliances and software.
• Manage and administer all Counties SQL Databases and IIS servers as the DBA.

Activity 2: Microsoft Tennant Administration (approximately 20%)

• Manage and administer the Counties Microsoft Office 365 Tennant including Azure AD.
• In consultation with the Network Services Supervisor, review and manage Office 365 security. Make recommendations to address new and emerging vulnerabilities.
• Manage a number of security features including but not limited to Office 365 security including: MFA, Conditional Access, Password Resets portals and Single Sign On.
• Manage, administer and procure Office 365 licenses as required.
• Manage Teams and Teams Rooms including licensing and hardware setup.

Activity 3: Project Management (approximately 15%)

• Project planning and implementation including design documents and meetings with stakeholders.
• Overseeing life of project; implementation, clean-up and testing.
• Work with external vendors as determined by projects.
• Documenting changes, training other support staff on new hardware/software.
• Responsible for working with departments and their application requests to make sure policy and security guidelines are met.

Activity 4: Service Desk (approximately 15%)

• Responsible for providing resolution for 2 nd level tickets that have been escalated (typically software problems but can be a wide variety of IT related issues).
• Provide back up to IT Help Desk phone calls for in-the-moment troubleshooting.

Activity 5: Phone System Administrator (approximately 15%)

• Configure and maintain setup of all telecommunications systems (VoIP, Fax, Analog phone lines).
• Troubleshoot issues with end users and vendors.
• Vendor management regarding regular maintenance and updates to the system.
• Generate operational reports as required.

Other related duties, as requested and required.

Applicant information is collected under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and will only be used for candidate selection.

The United Counties of Leeds and Grenville is committed to providing a recruitment and selection process that is both inclusive and free from barriers. Accommodations for job applicants with disabilities are available upon request and will be provided in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Applicants are required, in advance, to make any accommodation request known to Human Resources by contacting the department at 1-800-770-2170 or by using the Bell Relay Service. Human Resources will strive to provide reasonable and appropriate accommodation for all applicants, during the recruitment and selection process, which will ensure the process, is conducted in a fair and equitable manner.