Enterprise Engagement Manager

DoorDash; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An innovative firm is seeking an Enterprise Engagement Manager to cultivate strategic partnerships with major restaurant groups across North America. This role involves driving sales growth, enhancing merchant relationships, and collaborating with cross-functional teams to deliver exceptional service. The ideal candidate is a proactive problem solver with a passion for analytics and a proven track record in sales or account management. Join a rapidly evolving company that values diversity and empowers its employees to make impactful decisions while shaping the future of the delivery industry.

Benefits

Premium Healthcare

Wellness Reimbursement

Paid Parental Leave

Employee Happiness Programs

Qualifications

• 5+ years of experience in sales or account management.
• Track record of driving revenue growth and success in cross-functional teams.
• Strong analytical skills for delivering insights from complex datasets.

Responsibilities

• Develop and foster strategic merchant partnerships to drive sales growth.
• Serve as a liaison between partners and DoorDash leadership.
• Resolve roadblocks to ensure a high-quality experience for merchants.

Skills

Sales Management

Account Management

Analytical Skills

Problem Solving

Client Relationship Management

Cross-Functional Collaboration

Education

Bachelor's Degree

Tools

Salesforce

SQL

Advanced Excel

Job description

DoorDash is scaling its Canadian business at an unprecedented rate, and we are hiring an Enterprise Engagement Manager to be responsible for key merchant relationships within our wider Enterprise Post-sale and Partnerships team. You will be responsible for the strategic vision, development, and growth of our relationships across the largest restaurant groups in North America and product verticals. You will report to the Enterprise Restaurant Post-sale lead for DoorDash Canada. Canada is a critical piece of DoorDash’s success and has an important seat at the table, as a market that is known for innovation and ability to win.

About the Role

As an Enterprise Engagement Manager on our Enterprise team, you will join a passionate team of sales and relationship managers, as we deepen our partnerships with Canada’s most strategically important merchants. You will be responsible for the ownership and growth of a subset of our largest Enterprise Restaurant partnerships. You will play a key role in the rollout of new brand partnerships, growing existing merchants (signing new products and new stores), partnering to grow business with marketing, and working closely with product teams and other internal stakeholders to deliver a seamless experience to our merchant partners.

You’re excited about this opportunity because you will…

• Own, develop, and foster strategic merchant partnerships to drive sales growth across marketing, store count, product, and operations.
• Develop merchant relationships with C-suite, strategy, marketing, and operations leads to provide a best-in-class partnership.
• Work cross-functionally and serve as the liaison between our partners and DoorDash leadership, marketing, product, operations, and other teams.
• Leverage playbooks, tools, and internal resources to ensure merchants receive a high-quality experience on DoorDash, working to resolve roadblocks and achieve operational efficiency.

We’re excited about you because…

• You love working directly with clients; you create and maintain long-term relationships.
• You are a problem solver at your core, with a strong bias for action.
• You are passionate about using analytics to build insights around problems and opportunities.
• You enjoy rolling up your sleeves as much as focusing on the big picture.
• You are organized with a strong attention to detail.
• You’re comfortable with a fast pace and several moving parts; we move quickly and are defining an entire industry.
• You know how to take broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance.
• You're inspired by a challenge and push yourself to keep going when others back away.
• You hold a high standard for your contributions and those of your team.

Qualifications

• 5+ years’ experience in sales or account management.
• An exceptional track record of driving revenue growth.
• Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to develop creative solutions.
• Management consulting, tech, or other analytically focused experience is preferred.
• A desire to roll up your sleeves while operating strategically.
• Comfort with a fast pace; we move quick and are defining an entire industry.
• Excellent analytical skills with the ability to deliver actionable insights from complex datasets (advanced Excel skills required).

Nice to Haves

• High-growth or early-stage startup experience.
• Experience with marketplaces, operations, logistics, or unit economics.
• Experience with SQL.
• Knowledge of CRM software (e.g., Salesforce).
• Excellent written and verbal communication skills.
• Bilingual proficiency in English and French.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and iterate to make impactful decisions that show empathy for our users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us expand from a company known for food delivery to one that people rely on for all goods.

DoorDash is growing rapidly and constantly evolving, offering our team members opportunities to share their perspectives, solve new challenges, and own their careers. We are committed to supporting employee happiness, health, and well-being through comprehensive benefits including premium healthcare, wellness reimbursement, paid parental leave, and more.

Our Commitment to Diversity and Inclusion

We’re dedicated to building a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams from all backgrounds and experiences, believing that true innovation happens when everyone has a seat at the table and access to the tools, resources, and opportunities to excel.

If you need accommodations, please inform your recruiting contact upon initial connection.