Enterprise Applications Support Analyst

CAAT Pension Plan; Toronto; On-site; CAD 73,000 - 86,000; Full time

Job summary

CAAT Pension Plan is seeking an Application Support Analyst to maintain the stability and performance of enterprise applications within the EOC. You will provide Level 2 support, analyze incidents, perform root-cause analysis, and drive continuous improvement through automation and proactive monitoring.

The role requires 3+ years in enterprise application support, experience with Azure, Linux, and tools like Salesforce and ServiceNow, plus ITIL-aligned incident management.

Qualifications

• Minimum of three years in application support in complex enterprise environments (cloud and on-prem).
• Experience with modern enterprise platforms and AI-enabled operations tools is a strong asset.
• Experience with monitoring/observability platforms and alert tuning.

Responsibilities

• Provide Level 2 technical and functional support for enterprise applications.
• Serve as escalation point for complex high-impact issues.
• Lead troubleshooting via log analysis and system diagnostics to restore service.
• Perform root cause analysis for major incidents and coordinate fixes with engineering/vendors.
• Monitor application health using observability tools and refine alerts.
• Support deployments, patching, and maintenance to ensure stability and security.
• Lead integration activities, including API configurations and data flow validation across platforms.
• Collaborate with cross-functional teams to improve end-to-end reliability and automate processes.

Skills

L2 Support

Incident resolution

Log analysis

System diagnostics

Root cause analysis

Monitoring

Scripting (Python/PowerShell)

SQL

Azure (cloud)

Linux

APIs

ITIL

AI/Observability tools

Education

College diploma or bachelor’s degree in computer science or computer engineering

Tools

Microsoft Fabric

Salesforce

ServiceNow

Zabbix

New Relic

Job description

CAAT Pension Plan is seeking an Application Support Analyst to maintain the stability and performance of enterprise applications within the EOC. You will provide Level 2 support, analyze incidents, perform root-cause analysis, and drive continuous improvement through automation and proactive monitoring.

The role requires 3+ years in enterprise application support, experience with Azure, Linux, and tools like Salesforce and ServiceNow, plus ITIL-aligned incident management.