Enterprise Account Manager, Platforms

Adyen; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

Adyen in Toronto is seeking an Enterprise Account Manager to drive growth with global SaaS platforms and marketplaces. You’ll lead strategic payments conversations, develop strong client relationships and guide partners through complex enterprise deals.

Collaborating with Sales, Onboarding, Risk, Finance and Product teams across time zones, you’ll unlock new revenue streams while delivering exceptional customer experiences. 4+ years in client-facing roles preferred; hybrid Toronto office.

Qualifications

• 4+ years in a client-facing, commercial role such as account management, consulting, or payments industry experience from a merchant perspective (enterprise software/financial services background preferred).
• Experience engaging senior stakeholders and cross-functional teams.

Responsibilities

• Strategic consultation delivering payment guidance and positioning Adyen as a trusted partner.
• Prioritize and execute short and long term projects across multiple accounts.
• Drive commercial discussions and achieve strategic/financial targets.
• Build strong relationships and navigate organizations across cultures/time zones.
• Act as the voice of the customer and provide internal feedback.

Skills

Account management

Client-facing

Payments industry knowledge

Strategic payments discussions

Data-driven storytelling

Job description

Why you should join the Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.

We are looking for a proactive and adaptable Account Manager to join our team in Toronto. The ideal candidate is a strategic thinker with a hands‑on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers.

Adyen’s value goes beyond E‑commerce and In‑Person payments with a broad offering of embedded financial services like issuing, bank accounts and credit covering the whole value chain.

As an Enterprise Account Manager, Platforms in Toronto, you will educate and lead our partners through continuous growth on the Adyen for Platforms solution. The focus will be on global SaaS platforms and E‑commerce marketplaces who give access to a range of merchants and individuals; so you’re not only building long lasting relationships, but also help activate new revenue streams through Adyen’s solutions beyond payments processing.

The strong partnership focus within Account Management will drive innovation, scalability and expansion to enable our partners to build a profitable payments layer into their solutions, while supporting its optimal integration into the Sales, Onboarding, Risk, Finance and Product Teams on the merchant’s side.

What You’ll Do:

• Strategic consultation: Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories.
• Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts.
• Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts.
• Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones.
• Feedback: Be the voice and champion for your customer internally and serve as a feedback loop.

Who You Are:

• You have 4+ years of experience in a client‑facial, commercial role, like account management, consulting, or in the payments industry from a merchant side
• Experience working within payments, financial services, marketplaces, or SaaS platforms.
• Enjoy engaging others and developing strong working relationships at all levels of management
• Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
• Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
• Comfortable synthesizing complex data sets and using data to tell a story
• Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results

Additional Requirements:

• You have a minimum of 5+ years of experience in a client‑facial, commercial role—such as account management, consulting, or working in the payments industry from a merchant perspective—with a strong background in complex enterprise software, technical infrastructure, or financial services.
• This role is based out of our Toronto office. We have a hybrid workplace and value in‑person collaboration; we do not offer remote‑only roles.
• You have full professional written and verbal proficiency in English language(s) (other languages are a plus)
• Some domestic and international travel required

Annual OTE ranges from $150,000 to $200,000, inclusive of base salary and commercial bonus. This role has an additional equity component. This range is based on the candidate’s experience, qualifications, and geographic location; to learn more about our compensation philosophy, please click here .

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

The way we work is guided by the eight principles of the Adyen Formula. Learn more here.

To our customers we’re not just another technology provider. We’re partners in their growth. If you’re not just another sales leader, marketing professional, or support specialist then a career at Adyen is the right career for you.