Enrolment and Intake Coordinator

Big-Brothers-Big-Sister; Bedford; Hybrid; CAD 34,000 - 41,000; Full time

Job summary

Big Brothers Big Sisters of Greater Halifax is seeking an enthusiastic Enrolment & Intake Coordinator to join our Service Delivery team in Bedford, Nova Scotia. The role is hybrid and starts at $37,500 CAD per year, guiding participants through enrolment and connecting families with community supports.

You’ll welcome volunteers, children, youth and families, conduct interviews, manage waitlists, maintain records, and coordinate referrals to ensure successful mentoring matches.

Qualifications

• Previous experience in intake, enrolment, or frontline service is preferred.
• Strong communication and relationship-building skills.
• Comfortable facilitating group presentations and one-on-one conversations.

Responsibilities

• Facilitate information and orientation sessions for prospective volunteers.
• Guide volunteers through enrolment, screening and onboarding.
• Conduct interviews and assessments with volunteers, children, youth and families.
• Manage participant waitlists with proactive communication.
• Ensure participant documentation and screening requirements are up to date.
• Provide warm referrals to community resources when appropriate.
• Maintain accurate participant records and support QA.
• Support activities, engagement opportunities, and agency events.

Job description

Service Delivery Full Time Bedford, NS Hybrid Starting at $37,500 CAD per year

Help Shape the Next Generation of Mentoring

As Big Brothers Big Sisters of Greater Halifax approaches our 60th anniversary in 2027, we’re looking ahead to the next chapter of our impact. For six decades, we’ve connected caring adult mentors with children and youth, creating life-changing relationships that help young people realize their full potential.

Today, we’re continuing to evolve to meet the changing needs of children, youth, families, and volunteers. We’re looking for someone who shares our belief that every young person deserves the opportunity to thrive and wants to play a meaningful role in creating those opportunities.

We’re seeking an enthusiastic, organized, and relationship-focused Enrolment & Intake Coordinator to join our Service Delivery team.

As the first point of contact for many of the volunteers, children, youth, and families we serve, you’ll help create a welcoming, supportive, and professional experience from the very first interaction. You’ll guide participants through the enrolment journey, help ensure they’re ready for successful mentoring relationships, and connect families with community supports when mentoring isn’t the right fit

If you’re passionate about people, enjoy building relationships, and believe in the power of mentorship, we’d love to hear from you.

What You’ll Do

As a member of our Service Delivery team, you will:

• Facilitate engaging Big Information & Orientation Sessions for prospective volunteers.
• Guide volunteers through the enrolment, screening, and onboarding process.
• Conduct interviews and assessments with volunteers, children, youth, and families.
• Manage participant waitlists through proactive communication, engagement, and follow-up.
• Collaborate with our Service Delivery Administration Coordinator to ensure participant documentation, screening requirements, and records are complete and up to date.
• Help children and families access the supports they need by providing warm referrals to community resources when appropriate.
• Maintain accurate participant records and contribute to continuous quality improvement.
• Support participant activities, volunteer engagement opportunities, and agency events.

What You’ll Bring

You enjoy connecting with people and helping them feel welcomed, informed, and supported. You’re comfortable facilitating group presentations, conducting thoughtful one-on-one conversations, and managing