Engineering Operations Specialist

ecobee; Toronto; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

Join a leading eco-tech company as an Engineering Operations Specialist and contribute to our Cloud, Data, and Mobile Engineering team's development. You will improve engineering practices, advocate for quality, and work with leadership to enhance delivery systems that simplify customers' lives.

Benefits

Flexible hours

Generous professional learning budget

Progressive Parental Top-Up Program

Health benefits

Open concept office

Mentorship program

Qualifications

• Excellent communication and collaboration skills.
• Experience with delivery work system design and improvement.
• Experience intelligently surfacing engineering metrics.

Responsibilities

• Defining and improving work systems for effective delivery.
• Supporting advocacy for quality in engineering practices.
• Facilitating metrics usage to inform decision making.

Skills

Communication

Collaboration

Delivery work system design

Engineering metrics

Continuous improvement

Atlassian Jira

Atlassian Confluence

Software development

Job description

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Join to apply for the Engineering Operations Specialist role at ecobee

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Hi, we are ecobee.

ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.

Hi, we are ecobee.

ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.

In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment.

Why we love to do what we do :

We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re proud of what we’ve done so far, there’s still a lot we can do—and you can be part of it.

Join our extraordinary team.

We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with a satellite office in Leeds, UK (and remote ecopeeps in the US). We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We’re always looking for curious, talented, and passionate people to join our team.

Who You’ll Be Joining :

The CDM (Cloud, Data, and Mobile) Engineering team is responsible for developing, maintaining, operating, and addressing the data needs of the back end and mobile experience behind our 5M+ fleet of world-class smart thermostats, and enabling critical energy industry partnerships that help keep power grids healthy and stable while keeping our customers comfortable in their homes.

How You’ll Make an Impact :

As an Engineering Operations Specialist, you will play a key role in the operations and improvement of engineering practices across ecobee’s progressive CDM Engineering team by helping us grow our engineering maturity and culture. You will be an important partner to all levels of engineering leadership as we continue to create an amazing work environment in which we can consistently and effectively deliver high quality software.

This will include :

• Working with engineering leadership to define, measure, and improve our work systems in pursuit of effective, efficient, consistent, and predictable delivery
• Advocating for and supporting quality as a first-class activity that is built into the way we work in terms of our daily mindset, development practices, bug management, etc
• Facilitating the healthy and sensible use of metrics to drive important discussions and to inform decision making
• Administering and coaching on the correct use of Jira and Confluence within ecobee
• Working with and coaching leaders and teams on continuous improvement related to mindset, work systems, process, tooling, and communication
• Potentially managing our API partner program

As part of our 100+ person CDM Engineering team, you will play a significant part in our effort to simplify our customers’ lives and create a more sustainable world.

What You’ll Bring to the Table :

• Excellent communication and collaboration skills
• Experience with delivery work system design, improvement, and measurement
• Experience intelligently surfacing and guiding the use of engineering and delivery metrics to create visibility and support decision making
• Comfort and experience with the full SDLC
• A track record of continuously improving tooling and development / delivery practices and making life easier for developers, testers, and leaders
• A wealth of experience setting up, maintaining, and improving the use of Atlassian Jira and Confluence
• A love of the craft of softwaredevelopment,automated testing, continuous integration and deployment, design patterns, etc.
• A demonstrated ability to influence beyond your immediate base of power
• A history of continuously challenging yourself and the status quo by finding new and better ways to solve complex problems
• A strong desire to learn and grow

Bonus Points For :

• Meaningful experience with Kanban and Scrum done well
• Meaningful experience with and training on Agile beyond the use canned frameworks
• Previous experience in a quality-focused leadership role like Staff Quality Engineering or QA Manager. This is not a QA role, but we have found that people with a QA leadership background are often well-suited for Engineering Operations.

Just so you know : The hired candidate will be required to complete a background check.

What happens after you apply :

Application review. It will happen. By an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.

Interview Process (4 stages) :

• A 30-minute phone call with a member of Talent Acquisition
• A 60 minute virtual interview with the Hiring Manager focused on evaluating engineering operations fundamentals and key skills.
• A 60 minute virtual interview with a team member - this discussion will assess your technical skills, coaching style, and resourcefulness.
• The final interview will be a 60 minute virtual interview with an Engineering Leader focussed on evaluating culture fit and collaboration style.

With ecobee, you’ll have the opportunity to :

• Be part of something big : Get to work in a fresh, dynamic, and ever-growing industry.
• Make a difference for the environment : Make a sustainable impact while on your daily job, and after it through programs likeecobeeacts.
• Expand your career : Learn with our in-house learning enablement team, and enjoy our generous professional learning budget.
• Put people first : Benefit from competitive salaries, health benefits, and a progressive Parental Top-Up Program (75% top-up or five bonus days off).
• Play a part on an exceptional culture : Enjoy a fun and casual workplace with an open concept office, located at Queens Quay W & York St. ecobee Leeds is based at our riverside office on the Calls.
• Celebrate diversity : Be part of a truly welcoming workplace. We offer a mentorship program and bias training.

Are you interested? Let's make it work.

Our people are empowered to take ownership of their schedules with workflows that allow for flexible hours. Based on your job, you have an option of a office-based, fully remote, or hybrid work environment. New team members working remotely, will have all necessary equipment provided and shipped to them, and we conduct our interviews and onboarding sessions primarily through video.

We’re committed to inclusion and accommodation.

ecobee believes that openness and diversity make us better. We welcome applicants from all backgrounds to apply regardless of race, gender, age, religion, identity, or any other aspect which makes them unique. Accommodations can be made upon request for candidates taking part in all aspects of the selection process. Our recruitment team is happy to answer any questions candidates may have about virtual interviewing, onboarding, and future work locations.

We’re up to incredible things. Come and be part of them.

Discover our products and services and learn more about who we are.

Ready to join ecobee? View current openings.

Please note,ecobeedoes not accept unsolicited resumes.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Computers and Electronics Manufacturing

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