Engineering Manager

Manulife/John Hancock; Southwestern Ontario; Hybrid; CAD 113,000 - 163,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Mental health support

Vision insurance

Disability insurance

Life insurance

Retirement savings plans

Global share ownership plan

Paid time off

Job summary

Manulife/John Hancock is seeking an Engineering Manager in Waterloo, Ontario. Hybrid work arrangement with a focus on leading a team to deliver secure, scalable technology aligned with business goals and regulatory requirements.

You will translate strategic priorities into actionable roadmaps, coach engineers, and drive continual improvements in delivery quality and team effectiveness. This role emphasizes collaboration with product, architecture, and business leaders to achieve measurable

Qualifications

• Experience leading software engineering teams, including people leadership, coaching, performance management, and talent development.
• Experience delivering complex technology initiatives involving multiple teams, stakeholders, and business partners.
• Ability to translate strategic business priorities into engineering roadmaps, delivery plans, and measurable outcomes.

Responsibilities

• Lead, coach, and develop a team of engineers through regular feedback, career development conversations, mentorship, and growth opportunities.
• Deliver secure, scalable, and reliable technology solutions that align with business priorities and customer needs.
• Translate business, technical, and regulatory requirements into actionable engineering roadmaps and delivery plans.
• Lead complex, cross‑functional programs involving multiple technology teams, stakeholders, and dependencies.
• Partner with business leaders, architects, technical leads, and subject matter experts to evaluate solutions and drive informed technology decisions.
• Coordinate delivery across multiple workstreams, proactively managing risks, dependencies, priorities, and resource considerations.
• Establish and continuously improve engineering standards, implementation practices, documentation, and operational processes that support sustainable delivery and maintenance.
• Drive continuous improvement by identifying opportunities to enhance team effectiveness, quality, reliability, and delivery outcomes.
• Provide clear and timely updates to senior business and technology leaders regarding progress, key decisions, risks, dependencies, and outcomes.
• Foster an inclusive and collaborative team culture where diverse perspectives are valued, contributions are recognized, and individuals are supported in achieving their full potential.
• Support organizational and technology transformation initiatives while helping teams successfully navigate change.

Skills

People leadership

Agile methodologies

SDLC understanding

Cross-functional collaboration

Communication

Cloud technologies

APIs

CI/CD

Security best practices

Tools

CI/CD tools

Cloud platforms

Job description

About the Role

As an Engineering Manager, you will lead and develop a team of engineers responsible for delivering secure, reliable, and user-centered technology solutions that support business objectives and customer needs. You will work closely with business, product, architecture, and technology partners to translate strategic priorities into practical engineering roadmaps and delivery plans. This role combines people leadership, technology delivery, and cross-functional program execution, providing the opportunity to influence both how solutions are built and how engineering teams grow. The successful candidate will foster an inclusive, high‑performing environment where engineers can do their best work while driving measurable business and technology outcomes.

Position Responsibilities

• Lead, coach, and develop a team of engineers through regular feedback, career development conversations, mentorship, and growth opportunities.
• Deliver secure, scalable, and reliable technology solutions that align with business priorities and customer needs.
• Translate business, technical, and regulatory requirements into actionable engineering roadmaps and delivery plans.
• Lead complex, cross‑functional programs involving multiple technology teams, stakeholders, and dependencies.
• Partner with business leaders, architects, technical leads, and subject matter experts to evaluate solutions and drive informed technology decisions.
• Coordinate delivery across multiple workstreams, proactively managing risks, dependencies, priorities, and resource considerations.
• Establish and continuously improve engineering standards, implementation practices, documentation, and operational processes that support sustainable delivery and maintenance.
• Drive continuous improvement by identifying opportunities to enhance team effectiveness, quality, reliability, and delivery outcomes.
• Provide clear and timely updates to senior business and technology leaders regarding progress, key decisions, risks, dependencies, and outcomes.
• Foster an inclusive and collaborative team culture where diverse perspectives are valued, contributions are recognized, and individuals are supported in achieving their full potential.
• Support organizational and technology transformation initiatives while helping teams successfully navigate change.

Required Qualifications

• Experience leading software engineering teams, including people leadership, coaching, performance management, and talent development.
• Experience delivering complex technology initiatives involving multiple teams, stakeholders, and business partners.
• Ability to translate strategic business priorities into engineering roadmaps, delivery plans, and measurable outcomes.
• Strong understanding of Agile principles, modern software delivery practices, and the end-to-end Software Development Lifecycle (SDLC).
• Experience working with cross‑functional teams to manage priorities, risks, dependencies, and competing demands.
• Ability to communicate technical concepts, trade-offs, and delivery status effectively to both technical and non‑technical audiences.
• Knowledge of software engineering practices including cloud technologies, APIs, application development, CI/CD, system reliability, and security.
• Experience leading teams through organizational, process, or technology change.
• Demonstrated commitment to continuous improvement, collaboration, and creating inclusive team environments.
• Strong organizational skills and the ability to manage multiple priorities in a dynamic environment.

Preferred Qualifications

• Experience working within financial services, insurance, or other highly regulated industries.
• Experience with workforce planning, capacity planning, budgeting, or technology financial management.
• Exposure to large‑scale enterprise modernization or digital transformation initiatives.
• Experience establishing engineering standards, governance practices, or delivery frameworks.
• Demonstrated ability to evaluate alternatives, navigate ambiguity, and make informed decisions in complex environments.
• Strong presentation, relationship‑building, and stakeholder management skills.
• Commitment to ongoing professional growth and continuous learning.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Salary and Location

Referenced Salary Location: Waterloo, Ontario

Working Arrangement: Hybrid

Salary range is expected to be between $113,000.00 CAD - $163,000.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits and Perks

• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.