Strategic Sales Capability Consultant

Manulife Financial; Waterloo; Hybrid; CAD 71,000 - 118,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Mental health support

Vision benefits

Disability insurance

Life insurance

AD&D insurance

Wellness benefits

Retirement savings plans

Paid time off

Job summary

Manulife Financial in Waterloo, Ontario, is seeking a learning and enablement professional to drive growth and AI-enabled capability across sales and marketing. The role focuses on strategy, design, and enterprise alignment to improve business outcomes.

You will partner with L&D and sales teams, lead high-impact learning experiences, and deliver measurable ROI while operating in a hybrid, collaborative environment with strong emphasis on inclusion and continuous development.

Qualifications

• Facilitate engaging learning experiences and influence behaviour change.
• Curiosity in emerging learning practices, technologies, AI-enabled tools, and future workforce trends.
• Knowledge of adult learning principles, behaviour change, and performance consulting.
• Strong critical thinking, needs analysis, and problem-solving to identify capability gaps.
• Excellent communication skills to influence audiences at all levels.
• Experience translating business needs into scalable learning solutions.
• Interest in future workforce trends and digital transformation.
• Experience in learning and development or sales enablement in financial services is an asset.

Responsibilities

• Identifies strategy synergy between training, sales and marketing for future growth and digital footprint expansion.
• Leads exploration of emerging learning and enablement practices to support evolving sales audiences.
• Evaluates, pilots, and applies AI-enabled tools to improve learning effectiveness and business outcomes.
• Collects sales and marketing data to create robust summaries for the training team.
• Builds capability strategies aligned to future workforce and business priorities.
• Oversees audience learning journeys and career pathways with L&D managers.
• Builds relationships with stakeholders to anticipate needs across businesses.
• Seeks client feedback to evolve services provided by the team.
• Manages concurrent, complex design projects end-to-end with clear communications.
• Fosters collaboration across teams and drives continuous improvement.
• Maps readiness roadmaps including change management across multiple businesses.

Skills

Facilitation

Learning strategy

AI-enabled tools

Stakeholder management

Performance consulting

Change management

Job description

Position Responsibilities:

Driving future growth and AI Enablement(35%)

• Identifies and develops strategy synergy between training, sales and marketing for future focused growth, including increasing our digital footprint, competitive analysis, identifying pilot groups, research, testing and application with a focus on sales effectiveness

• Leads the exploration of emerging learning, performance, and enablement practices, identifying future capabilities, technologies, and approaches needed to support evolving sales audiences and business strategies.

• Evaluates, pilots, and applies emerging technologies, including AI-enabled tools and performance support solutions, to improve learning effectiveness, capability development, and business outcomes.

• Collects sales data and marketing data to tie into the training team data, creating robust summaries to be shared out

• Questions the status quo and consistently looks for the most innovative and engaging solutions with continuous improvement mindset

• Builds capability strategies that anticipate future workforce, customer, and industry needs, ensuring learning solutions remain relevant and aligned to evolving business priorities.

• Work with L&D Manager/s to oversee audience learning journey and career pathways in the organization

• Build strong working relationships with key stakeholders to anticipate needs across multiple businesses

• Proactively seek feedback from clients to continuously evolve and improve services provided individually and by the broader T&D team

Facilitation and Learning Experience Design (35%)

• Facilitates high-impact learning experiences, workshops, and strategic sessions that drive capability development, behaviour change, and business performance across sales audiences.

• Design consistent training solutions that meet the needs of the adult learners across multiple businesses, writing and editing content; testing solutions for readiness and usability

Enterprise and Sales Alignment & Strategy (30%)

• Uses performance data, learner insights, business metrics, and stakeholder feedback to evaluate capability development initiatives, measure impact and ROI, and inform future learning and enablement strategies.

• Performs the full consultation cycle by identifying capability and performance gaps, conducting needs analysis, recommending learning and non-learning solutions, and measuring business impact.

• Manages concurrent complex design projects from end to end; communicating with partners and key stakeholders, influencing and adhering to tight timelines and ensuring strong communication plan and workback schedules

• Demonstrates inclusive behaviors and provides opportunities to collaborate across teams

• Fosters an environment where team members share insights and generate ideas, to become more innovative and create value for business partners across the organization

• Maps road to readiness path including implementing change management tools where required, across multiple businesses

Required Qualifications

• Demonstrated ability to facilitate engaging learning experiences and influence behaviour change through coaching, facilitation, and stakeholder consultation.

• Demonstrated curiosity and interest in emerging learning practices, technologies, AI-enabled tools, and future workforce trends.

• Demonstrated knowledge of adult learning principles, behaviour change strategies, and performance consulting practices.

• Strong critical thinking, needs analysis, and problem-solving skills with the ability to identify capability and performance gaps.

• Excellent verbal, written, presentation, and communication skills with the ability to influence and engage audiences at all levels.

• Strong organizational, consulting, and stakeholder management skills, with the ability to manage multiple priorities and complex initiatives.

• Experience translating business needs into scalable learning, performance, or capability solutions that support measurable business outcomes.

Preferred Qualifications

• Experience facilitating workshops, leading discussions, or supporting behaviour change across diverse audiences.

• Demonstrated interest in future workforce trends, digital transformation, AI-enabled capability development, and emerging approaches to learning and performance.

• Experience in learning and development, sales enablement, organizational development, facilitation, performance consulting, or other capability-building functions.

• Experience leveraging learner insights, business metrics, stakeholder feedback, or performance data to evaluate effectiveness and drive continuous improvement.

• Experience within financial services, insurance, wealth management, sales enablement, or advisor-facing environments considered an asset.

• University/College degree in Adult Education, Learning & Development, Organizational Development, Business, or a related field preferred.

When you join our team:

• As part of our global team, we’ll support you in shaping the future you want to see.

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.