Manager, Fund Events

Manulife/John Hancock; Montreal (administrative region); Hybrid; CAD 89,000 - 139,000; Full time

Benefits offered by this job

Health

Dental

Vision

Disability

Life and AD&D insurance

Pension plans

Employee assistance programs

Job summary

Manulife/John Hancock in Canada seeks an experienced operations professional to coordinate and support Canadian projects across fund accounting and back-office activities. You will engage stakeholders, assess risks, and ensure compliant, efficient implementations with custodians and valuation agents.

The role emphasizes strong communication, ownership, and the ability to manage multiple projects in a fast-paced environment. Hybrid work and a competitive package are offered.

Qualifications

• University degree, preferably in accounting or finance.
• Experience in fund accounting and back-office operations.
• Strong communication and stakeholder management skills.
• Knowledge of fund operations in Canada and North America.

Responsibilities

• Coordinate and support Canadian Operations projects and initiatives.
• Engage with stakeholders to define scope and requirements.
• Identify risks, create impact assessments, and communicate with leadership.
• Ensure fund system setups align with project requirements.
• Liaise with custodians and valuation agents on project needs.
• Review operating models and develop workflows and implementation strategies.
• Document process improvements and ensure best practices.
• Develop tools and controls to improve efficiency and data quality.
• Maintain relationships with internal and external partners.

Skills

Communication

Stakeholder mgmt

Analytical thinking

Organizational skills

Microsoft Office

Education

University degree in accounting or finance

Specialization in accounting or finance

Tools

Microsoft Office Suite

Fund accounting software

Job description

Position Responsibilities

• Coordinate and support the implementation of Canadian Operations projects and initiatives, including post-implementation support.
• Engage with stakeholders to understand the scope, requirements, and impact of requests, and coordinate project-related tasks and activities with internal and external teams.
• Identify operational or business risks associated with initiative implementation, create impact assessments, recommend mitigation strategies where applicable, and communicate risks and impacts to leadership and downstream operations.
• Ensure all fund system setups align with project requirements.
• Liaise with custodians and valuation agents to communicate project requirements.
• Review operating models, develop appropriate workflows, and make recommendations on implementation strategies.
• Document process improvement projects thoroughly and ensure they adhere to best practices.
• Develop tools, practices, and controls to improve operational efficiency and information quality.
• Maintain strong relationships with internal and external business partners and stakeholders.
• Ensure each initiative complies with regulatory requirements and internal policies.

Required Qualifications

• More than 7 years of relevant experience in the financial industry.
• University degree, preferably in accounting or finance.
• Experience and knowledge in fund accounting and back-office operations.
• Solid understanding of the financial services industry, investment funds, insurance funds, and investment securities products.
• In‑depth knowledge of fund operations and accounting in Canada and North America.
• Excellent communication, influencing, and stakeholder management skills, with the ability to represent the team, communicate service level expectations, and manage competing priorities effectively.
• Strong interpersonal and collaboration skills, with the ability to contribute to a team environment that values knowledge sharing, peer reviews, mutual support, and collective problem‑solving.
• Strong analytical and problem‑solving abilities, innovative thinking, and high attention to detail with a commitment to quality results.
• Highly organized self‑starter with a strong sense of ownership and accountability, the ability to work independently, and the ability to manage multiple projects and deadlines in a fast‑paced environment.
• Reliable, responsible, and dependable, with a proven ability to follow through on commitments.
• Proficiency in Microsoft Office Suite.

Preferred Qualifications

• Degree specialization in accounting or finance.
• CPA or CFA designation.
• Bilingualism (English and French) is an asset.
• If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary

Location: CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Working Arrangement: Hybrid

Salary range is expected to be between $88,800.00 CAD - $138,800.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• health
• dental
• mental health
• vision
• short- and long‑term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• Our generous paid time off program includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry‑leading AI, and accelerating a sustainable and economically inclusive future.