Engineering Information Clerk

Burnaby; Burnaby; Hybrid; CAD 42,000 - 65,000; Full time

Job summary

The City of Burnaby seeks an Engineering Information Clerk within the Public Works – Administration unit. The role involves providing information to municipal staff and the public, maintaining electronic records for utilities and roads infrastructure, and responding to requests via multiple channels.

This position requires Grade 12 plus office/recordkeeping experience and a BC driver’s licence. Experience with Hansen and SAP PM is beneficial, and the incumbent will handle mail and typing tasks

Qualifications

• Completion of Grade 12 plus general office/recordkeeping experience.
• Knowledge of filing, recordkeeping, and office practices.
• Ability to use databases, spreadsheets, and word processing applications.
• BC Driver's Licence is required.

Responsibilities

• Answer information requests by phone and email.
• Maintain electronic records for storm, sanitary, water, and roads assets.
• Distribute departmental mail and perform typing tasks.
• Provide information to Municipal staff and the public.

Skills

Recordkeeping

Customer service

Data entry

Office software

Education

Grade 12

Tools

Infor Hansen

SAP PM

Job description

This position works in the Public Works – Administration organizational unit. This is engineering, utilities information and clerical work, supplying information in response to requests from various municipal and public sources as well as providing responses to customer service inquiries. An incumbent gathers records of utilities such as sanitary and storm sewers and water supply lines, and provides information to Municipal Superintendents, Forepersons, Engineers, contractors, builders, and the general public. Other responsibilities include the maintenance of electronic records for storm, sanitary, water, and roads infrastructure assets, including customer service and work order records in both Infor Public Sector (Hansen) and SAP PM; maintenance of condition records from inspections provided by field staff and of assets to address references via a map interface. An Engineering Information Clerk answers information requests through a variety of different methods, including phone and email; distributes departmental incoming and outgoing mail as well as performs general typing tasks. Performs related work as required.

Qualifications include completion of Grade 12 plus general office, recordkeeping and public contact experience; or an equivalent combination of training and experience. Considerable knowledge of departmental policies and procedures related to the work; knowledge of filing, recordkeeping, office practices and procedures and of elementary survey, drafting and engineering practices. An incumbent will have the ability to make routine decisions according to established policies and procedures; to maintain a limited variety of records accurately and efficiently; to deal tactfully, courteously, and effectively with the public and Municipal personnel at the counter or by telephone when answering enquiries, forwarding information or explaining department rules and regulations. Ability to use related software applications including databases, spreadsheets, and word processing applications as well as other related equipment. A Driver's Licence for the Province of British Columbia is required.

Clause 6 Application of Seniority:

Appointments to regular full time, temporary full time, regular part time and temporary part time positions shall be determined by seniority as defined by the greatest length of service in the specific posted job. These appointments shall be subject to the successful passing of the skill test(s) applicable to the classification, that they are not currently subject to a performance management plan, and have no discipline or recorded safety infractions in the previous eighteen (18) months. First consideration will be given to internal applicants (Clause 6 Application) and then open to external applicants.

This is a Temporary Full Time position until June 11, 2027.

We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.