Engineer, Technical Systems

American Multi-Cinema, Inc.; Richmond; Remote; USD 68,000 - 75,000; Full time

Job summary

An established industry player is seeking a Technical Systems Engineer to enhance the Sight & Sound experience in theatres. This role involves providing exceptional technical support, ensuring systems are well-maintained, and delivering excellent customer service. The ideal candidate will have a passion for movies, a strong background in digital cinema systems, and the ability to troubleshoot equipment effectively. Join a company that values innovation and teamwork, offering competitive benefits and a vibrant work environment that celebrates creativity and diversity.

Benefits

Medical/Dental/Vision coverage

401(k) match

Accrued vacation time

Free movies at theatres

Hybrid work schedule

Qualifications

• 2+ years of experience in digital cinema systems.
• Ability to troubleshoot projection and audio equipment failures.
• Knowledge of technical standards in digital cinema.

Responsibilities

• Provide technical support for Sight & Sound experience.
• Execute capital projects within scope and budget.
• Educate field resources on best practices.

Skills

Digital cinema systems operation

Troubleshooting projection equipment

Customer service

Vendor relationship management

Electrical and sound principles

Education

Certificate in computer hardware/software

Certificate in digital projection

Tools

RMS industrial multi-meters

Real-time audio analyzers

Luminance meters

Proprietary software

Job description

Engineer, Technical Systems

Job Summary

The Technical Systems Engineer supports theatre operations in delivering a premium Sight & Sound experience by providing technical support, quality assurance, and oversight of all systems and services related to presentations. This role ensures that Sight & Sound systems are maintained, procedures are followed, and equipment is in good repair, ensuring a consistent and exceptional guest experience while providing theatre operations with excellent customer service.

This position is based remotely out of the San Francisco market and is not eligible for relocation.

Job Description

Do you speak in movie quotes? Have a movie moment that changed your life? If you love all things movies, you may be a perfect fit for our team!

AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres.

What you will be doing:

• Provide customer service focused technical and operational support to theatre management for all aspects of the Sight & Sound experience.
• Provide feedback and advice to theatre management concerning the overall state of Sight & Sound presentations and operational processes.
• Execute assigned capital projects within scope and budget.
• Complete administrative tasks and responsibilities accurately and on time.
• Partner with the Theatre Operations Center (TOC) to document and maintain field and remote knowledge and processes.
• Educate and mentor field resources on best practices for Sight & Sound systems.
• Maintain effective communication with General Managers, managers, and booth associates to support operational excellence

What we need from you:

• 2+ years' experience operating and/or supporting digital cinema systems.
• Available to travel within the market daily and outside the market up to 25%, often on short notice and outside standard business hours/days.
• Proven ability to independently troubleshoot and resolve projection and audio equipment failures.
• Proven ability to maintain established routine equipment maintenance schedules.
• Ability to effectively manage vendor relationships and services.
• Comprehension of electrical, projection, and sound principles and theories, along with advanced working knowledge of associated supporting infrastructures.

What we also value (preferred):

• Completion of certificate programs for computer hardware and software training.
• Completion of certificate program training to fulfill digital projection warranty requirements.
• Knowledge of technical standards, practices, and presentation requirements in the motion picture and digital cinema industries.
• Expertise in key digital cinema components, including projection, audio, and media servers, from operational and troubleshooting perspectives.
• Intermediate knowledge of computer hardware, network configurations, Windows operating systems, and productivity software.
• Proficiency in operating diagnostic equipment such as RMS industrial multi-meters, real-time audio analyzers, luminance meters, and proprietary software.

AMC team members enjoy a very competitive benefits package including a hybrid (remote/in-office) schedule for most positions, accrued vacation/absentee time, medical/dental/vision coverage, 401(k) match, an open and casual work environment equipped with Coca-Cola Freestyle machines, half off eats and drinks at the theatre, and most importantly for us movie people...FREE movies at any of our theatres nationwide!

AMC's company culture is focused on innovation and diversity to ensure that we provide the latest and greatest experience for our guests and associates. We lead by example in doing what is right and take responsibility for our own results and our company's success. Our open work environment promotes teamwork and unscripted conversations, resulting in fast solutions and therefore, better outcomes.

We appreciate your interest in AMC and look forward to seeing you at the movies!

AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.

Compensation Information

AMC provides a compensation range for open positions where required. Factors that may be used to determine actual compensation may include, but are not limited to, specific skill-set, relevant experience or geographic location. The compensation for this position is: $68,640 to $75,000.

Minimum Job Requirements

• 2+ years' experience operating and/or supporting digital cinema systems.
• Available to travel within the market daily and outside the market up to 25%, often on short notice and outside standard business hours/days.
• Proven ability to independently troubleshoot and resolve projection and audio equipment failures.

About AMC

AMC amazing. That's the promise we deliver to hundreds of millions of guests domestically and worldwide each year. AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres. We focus on delivering friendly, superior service to our guests. We lead by example, have fun, and give back to the communities where we live and work. If you feel motivated and energized by our culture, and if you can name your three favorite movies in the next 30 seconds, then AMC may be the right place for you. We offer competitive compensation, excellent benefits, and an environment that encourages teamwork, inclusion, collaboration, and results.

Department

Sight & Sound Support Services

Job Address 1

One AMC Way

Job Address 2

11500 Ash Street

City

Leawood

State

Kansas

Zip Code

66211

Employment Status

Full Time

Pay Rate Type

SALARY

Relocation Eligibility

No

Job ID

27304BR