Engineer - Software Support Python

Quest Global; Vancouver; In loco; CAD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Quest Global Vancouver is seeking a Software Support Engineer to efficiently handle and resolve technical issues escalated from L2. The role emphasizes timely action, adherence to SLA targets, and ensuring most problems are resolved without L4 or R&D involvement.

You will work with intralogistics and warehouse automation systems, must have Linux/Unix, SQL, and programming knowledge (Java, Python, Shell). Rotational shifts and possible overtime at site are expected.

Competenze

• 6 months–2 years of experience in a 24x7 Software Support role.
• Experience with Linux/Unix.
• Experience with SQL.
• Experience/strong knowledge of Java, Python, and Shell.
• Proven domain expertise in intralogistics and warehouse automation systems is mandatory.
• Willing to work in rotational shifts.
• 24x7 may not be required but engineers deployed at site may do overtime.

Mansioni

• Handle and resolve technical issues escalated from L2.
• Ensure timely action per workflow priority and severity for each ticket.
• Maximise issue resolution without L4/R&D involvement.
• Adhere to committed SLAs for each reported issue.
• Follow ticketing SOPs and generate tickets for R&D with all details.
• Follow internal escalation matrix by severity and resolution time.
• Capture site-specific technical documentation and new product/feature docs from R&D and share with Client Service.
• Support CSms in developing capable assistant client service managers and service engineers.
• Create and monitor software/hardware reliability metrics for each installation.
• Develop framework to predict potential/future failures and implement preventive measures.

Conoscenze

Linux/Unix

SQL

Java

Python

Shell

Intralogistics

Warehouse automation

Rotational shifts

Overtime

Formazione

B.Tech in engineering or related

Descrizione del lavoro

• Responsible for efficiently handling and resolving technical issues which have been passed on by L2.
• Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.
• Should ensure maximum issues are resolved without L4/R&D involvement.
• Should ensure adherence to committed SLA's for each reported issue.
• Should follow ticketing SOP's and ensure tickets are being generated for R&D with all relevant technical details captured for every issue.
• Should follow internal escalation matrix basis severity and resolution time.
• Should ensure all relevant site-specific technical documentation as well documentation regarding new product lines/or features are accurately captured from R&D and shared with Client Service team.
• Should support CSM's in developing eminently capable and technically competent team of assistant client service managers and service engineers.
• Responsible for creating and monitoring software and hardware component wise reliability metrics for each installation.
• Should develop framework to predict potential/future failures and ensure requisite preventive measures are taken

What You will bring:

• B.Tech. graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
• Experience with Linux/Unix
• Experience with SQL
• Experience/Strong knowledge of -Java, Python, Shell
• Proven domain expertise in intralogistics and warehouse automation systems is mandatory.
• Willing to work in rotational shifts.
• 24x7 may not be required but since engineers are deployed at site, we can expect engineers to do Overtime