Engagement Manager – Enterprise Accounts

MatchBox; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A recruitment services company in Metro Vancouver is seeking an Engagement Manager to deliver and develop an enterprise client program. You'll manage recruitment activities and maintain contractor relationships while ensuring client satisfaction. The role requires over 5 years of recruitment experience in high-volume environments, excellent client and stakeholder communication skills, and proficiency in ATS and VMS systems. Join an established program and contribute to a well-run recruitment process.

Qualifications

• 5+ years of recruitment experience, ideally in contract or high-volume settings.
• Experience with enterprise clients or contingent labour/MSP programs is a plus.
• Strong skills in client management and stakeholder communication.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as primary contact for client stakeholders.
• Manage recruitment activities for an existing contingent labor program.
• Ensure consistent communication and delivery standards for client satisfaction.
• Oversee a high volume of contract roles across various functions.
• Maintain relationships with contractors and ensure ongoing engagement.

Skills

Client management

Stakeholder communication

Recruitment experience

Referral networks

Contractor relationships

Fast-paced environment

Tools

ATS

VMS

Job description

We’re hiring an Engagement Manager to support the delivery and ongoing development of an established enterprise client program.

This role sits at the intersection of client management and recruitment delivery. You’ll take ownership of day-to‑day execution, work closely with internal teams, and ensure consistent, high‑quality service across a steady volume of contract roles.

It’s a fast‑paced environment with strong foundations already in place. The focus is on execution, relationship management, and incremental improvement.

What You’ll Be Doing

Client & Program Management

• Act as a primary point of contact for client stakeholders
• Manage day‑to‑day recruitment activity within an existing contingent labour program
• Ensure consistent communication, delivery standards, and overall client satisfaction

Recruitment Delivery

• Oversee a high volume of contract roles across engineering, construction, procurement, administrative, and related functions
• Support role qualification, prioritization, and execution across the full recruitment lifecycle
• Maintain strong candidate quality and delivery outcomes

Contractor Network Management

• Maintain and strengthen relationships with an active contractor base
• Ensure a high level of service and ongoing engagement with placed consultants
• Identify opportunities to redeploy talent across active and upcoming roles

Referral & Pipeline Development

• Actively expand referral networks to support consistent pipeline generation
• Leverage existing relationships and market insight to improve candidate flow
• Partner with the team to build targeted, high‑quality talent pools

Team Coordination

• Work closely with recruiters and support resources to manage workflow and priorities
• Provide guidance to ensure consistent output and accountability across the team

Process & Systems

• Operate within established program workflows, ensuring accuracy and efficiency
• Utilize ATS and VMS platforms to manage requisitions, submissions, and reporting
• Identify opportunities to improve speed, quality, and overall process effectiveness

What We’re Looking For

• 5+ years of recruitment experience, ideally within contract or high‑volume environments
• Experience working with enterprise clients or within contingent labour/MSP programs is an asset
• Strong client management and stakeholder communication skills
• Proven ability to manage multiple priorities in a fast‑paced setting
• Experience maintaining contractor relationships and redeployment pipelines
• Track record of building and leveraging referral networks
• Familiarity with ATS and VMS systems
• Collaborative, accountable, and solutions‑oriented approach

Why This Role

This is a solid opportunity to step into a well‑run program, take ownership of delivery, and play a meaningful role in maintaining and growing an established client relationship.

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About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team’s extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com