Engagement Manager

Tata Consultancy Services; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

A leading company in IT services and consulting, Tata Consultancy Services, is seeking a seasoned Technology Account Manager for the Property and Casualty insurance sector. This role focuses on driving digital transformation and strategic client engagements, requiring expertise in Guidewire, cloud solutions, and data innovation.

Qualifications

• Deep expertise in Guidewire transformation and cloud technologies.
• Experience in IT integration, system consolidation, and M&A support.

Responsibilities

• Serve as trusted advisor to P&C insurance industry leaders.
• Lead Guidewire transformation and cloud modernization initiatives.
• Oversee application support and delivery excellence in managed services.

Skills

Client Relationship Management

Strategic Advisory

Cloud Migration

Guidewire Expertise

Data Modernization

Change Management

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS :

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025,[BS1] and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Job Summary :

We are seeking a seasoned Technology Account Manager to lead strategic engagements with clients in the Property & Casualty (P&C) insurance industry. This role requires deep expertise in Guidewire transformation, cloud and data modernization, AI-driven innovation, and application lifecycle services. The ideal candidate will also bring experience supporting mergers and acquisitions (M&A), including IT integration, system consolidation, and change management.

Key Responsibilities :

Client Relationship & Strategic Advisory

Serve as a trusted advisor to senior business and IT leaders in the P&C insurance space.

Understand client goals, regulatory landscape, and operational challenges to shape digital transformation strategies.

Build long-term relationships and drive account growth through innovation and service excellence.

Technology Program Leadership

Lead Guidewire transformation programs (PolicyCenter, BillingCenter, ClaimCenter) from planning through implementation.

Drive cloud migration and modernization initiatives (GCP, AWS).

Oversee data and AI programs, including predictive analytics, intelligent automation, and data lake architecture.

Application & Service Delivery Oversight

Manage delivery of :

• Application Support & Managed Services (incident management, SLAs, continuous improvement)
• Application Development (custom builds, enhancements, integrations)
• Quality Engineering & Testing (manual, automation, performance testing)

Ensure delivery excellence, cost efficiency, and client satisfaction.

Mergers & Acquisitions (M&A) Support

Lead or support IT integration efforts during M&A activities, including :

• Systems and data consolidation
• Change management and communication planning

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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Engagement Manager • Toronto, ON, Canada