Lead Engagement Manager

Rackspace Technology; Canada; Remote; CAD 110,000 - 130,000; Full time

Job summary

A leading technology company is seeking a Lead Engagement Manager to drive enterprise-grade systems design and implementation. This role requires strong leadership to successfully manage customer relationships while ensuring project delivery on time and budget. The ideal candidate will have a robust Agile project management background and exceptional communication skills, emphasizing the importance of building long-term partnerships within a dynamic market.

Qualifications

• Minimum of 5 years experience managing complex programs in technology.
• 12 years as a project manager required.
• Hands-on Agile experience acting as Scrum Master.

Responsibilities

• Lead design and implementation of enterprise-grade systems.
• Manage cross-functional teams to meet customer objectives.
• Oversee program staff and ensure organizational value.

Skills

Excellent oral and written communication skills

Problem-solving skills

Influencing and interpersonal skills

Analytical skills

Agile project management principles

Education

Bachelor's Degree related to the role

Tools

JIRA

Salesforce

Job description

The Professional Services Data Practice team is a growing practice that offers its clients transformation and a competitive edge. The Lead Engagement Manager will build and maintain a solid working relationship with coworkers and clients, from pre-sales to delivery. The Lead Engagement Manager will motivate engineering teams and customers’ technology executives, acting as Scrum Master and the central point of contact for all parties to orchestrate technical delivery. The ability to manage customer expectations and establish long-term partnerships by delivering complex, large enterprise-wide programs effectively, on time, on budget, and according to agreed-upon scope is critical to the Lead Engagement Manager’s role.

Work location: This role can be worked remotely in Canada, specifically in the provinces of Ontario, British Columbia, and Alberta.

Key Responsibilities

• Lead the design and implementation of enterprise-grade systems that carry a significant impact on the client's business within our professional services umbrella, including cloud-native development services and enterprise migration and data management services
• Work with cross-functional teams to understand the customer’s business and objectives, to ensure Rackspace successfully delivers the right solutions and products for them, at the budget required
• Project Management responsibilities as defined in PMBOK and Agile manifesto, including but not limited to: initiation activities, scoping, creating program plans, directing project teams, maintaining budget, leading risk and issue management, tracking actions and interdependencies, leading agile ceremonies and program status calls
• Familiarity with delivering projects to statements of work, detailed scope, and budget management
• Ethical accountability for strategic customer goals and messaging, reliable and accurate financial management, comprehensive risk and issue forecasting, and reporting on regular delivery of value
• Oversee and monitor the work of program staff, providing delivery support and direction
• Understand and navigate commercial partnerships, including subcontracting and cloud vendor contracts/funding.
• Ensure Rackspace PMO delivers organizational value through thought leadership, process excellence, and reporting of critical KPIs and data
• Assist the PMO lead by mentoring and onboarding newer team members, and assisting with recruitment as required
  
  
  

Skills

• Excellent oral and written communication skills with a track record of interacting with both business and technical staff at all levels, including regular contact at the senior executive level.
• Possesses exceptional problem-solving skills, strong business judgment, and notable experience collaborating in hybrid teams.
• Your influencing and interpersonal skills will be crucial to drive the program's success. All projects involve cross-functional teams; the ability to communicate the right way at the right time to the right people is critical
• You are a self-starter technical leader with a shown ability to execute both strategically and tactically
• Excellent interpersonal skills, including mentoring, coaching, collaborating, and team building. You should be customer-focused with a passion for the cloud, partnering closely with peers, developers, and customers to create solutions, while simultaneously accountable for strategic goals
• Solid analytical, planning, and interpersonal skills with the ability to handle complex demands.
• Ability to establish/maintain a high level of customer trust and confidence.
• Strong experience in SDLC with expert knowledge of both Agile and traditional project management principles and practices
• Strong ability to evaluate program performance metrics, as well as diagnose and resolve issues.
• Experience with technical design discussions and the ability to summarize complex topics and options
• Ability to effectively represent engineering perspectives to partner organizations, product teams, and executive leadership
• Engage individuals and teams located across multiple geographies and or cultures.
• Lean into ambiguity or conflicting priorities to succeed in a fast-paced environment
• Ability to toggle between lead and team member, providing direction and mentoring to others where needed
  
  
  

Qualifications And Experience

• Bachelor's Degree in a field related to the role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution is allowed, a regional equivalent to a High School Diploma is required
• A minimum of 5 years of experience managing large (over 25 people), complex, and lengthy (18+ months) programs through a full lifecycle in the technology industry, within a customer-facing professional services/consulting environment
• A minimum of 12 years of experience as a project manager is required with a proven track record of managing end-to-end delivery of complex, large-scale projects
• At least 5 years of hands-on Agile experience, acting as Scrum Master, including scrum-of-scrums/scaled agile projects
• At least one of the following certifications is required: Project Management Professional (PMP) certification, CompTIA Project+ certification, Professional Scrum Master (PSM), Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), or equivalent
• At least one public cloud platform foundational cert is preferred: AWS, Microsoft Azure, or GCP
• Extensive knowledge of program management disciplines, methodologies, best practices, and tools
• Strong communication skills; experience regularly presenting to executives
• Familiarity with public cloud technologies, software development, networking infrastructure, data, and/or security.
• Highly proficient with JIRA and other Atlassian tools, or other board- and card-style Agile management tools.
• Highly proficient with Salesforce. Salesforce PSA experience preferred.
• Technical background (software development/engineering, database/system design, IaaS)
• Self-starter with a results-oriented, proactive management approach
• Ability to learn on the job quickly and desire to develop expertise in public cloud platforms, cloud data warehousing, and cloud reporting platforms
  
  
  

Physical Demands

• General office environment: no special physical demands required
• May require long periods of sitting and viewing a computer monitor
• Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations
  
  
  

Travel

• Occasional domestic/international travel, less than 10%
  
  
  

Work location: This role can be worked remotely in Canada, specifically in the provinces of Ontario, British Columbia, and Alberta.

"Remote postings are limited to candidates residing within the country specified in the posting location"

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Rackspace Technology by 2x

Get notified about new Engagement Manager jobs in Canada.

Customer Success Manager (Remote - Canada)

Senior Customer Success Manager, Enterprise (Remote - North America)

Customer Success Manager - Merchant Services

Canada CA$110,000.00-CA$130,000.00 4 days ago

Strategic Customer Success Manager - Work Remotely

Senior Customer Success Manager, Service

Partner Communications Enablement, Sr. Manager

Canada CA$83,500.00-CA$149,300.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.