Engagement Director

Capgemini; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

A leading company in consulting and IT is seeking an Engagement Director to oversee Dynamics 365 CRM projects. The role involves project management, client engagement, and leading teams to ensure successful delivery. Candidates should have extensive experience in project delivery management and CRM systems, particularly in financial services.

Benefits

Comprehensive well-being programs

Healthcare benefits

Paid time off

Family benefits

Mentoring opportunities

Learning opportunities

Qualifications

• 10+ years of project delivery management experience.
• Experience leading large-scale CRM projects ($10–20 million).
• Familiarity with Agile, Scrum, Waterfall methodologies.

Responsibilities

• Define and manage overall project goals and success criteria.
• Oversee all project deliverables and manage client relationships.
• Identify, track, and resolve project issues, risks, and dependencies.

Skills

Analytical skills

Project management

Leadership

Business analysis

Tools

Dynamics 365

CRM software

Job description

Join to apply for the Engagement Director role at Capgemini

The Program Engagement Lead is responsible for defining and overseeing Dynamics 365 CRM/CE projects. The Delivery Lead will lead teams of Technical Solution Architects, Business Analysts, Developers, and Testers through road mapping, requirement definition, solution design, configuration/coding, and deployment of Dynamics 365 CRM/CE solutions. The role requires a strong blend of skills in business analysis and project management, serving as a trusted advisor to the customer. Managing client expectations, project scope, and demonstrating leadership are essential. The ability to engage with all client levels and provide recommendations and best practices throughout the service delivery cycle is also critical.

Responsibilities:

1. Define and manage overall project goals and success criteria
2. Work with clients on creating and executing the project plan
3. Oversee all project deliverables, ensuring adherence to Capgemini methodology and best practices
4. Provide regular project status and burn reports to the client
5. Identify, track, and resolve project issues, risks, and dependencies
6. Manage scope and change requests
7. Manage client relationships at the project level
8. Collaborate with Microsoft or other partners for engagements
9. Establish resource plans aligned with budgets and track burn
10. Drive project activities, ensuring deadlines are met and reports are completed
11. Develop and maintain reusable project assets

Qualifications:

1. 10+ years of project delivery management experience in business consulting, systems development, and integration
2. Experience leading large-scale CRM projects, especially in the $10–20 million range
3. Strong analytical skills and quick learning ability
4. Experience leading teams
5. Familiarity with Agile, Scrum, Waterfall methodologies
6. Experience with CRM software (Dynamics 365, Oracle, Salesforce, etc.)
7. Experience with CCaaS is a plus
8. Financial Services experience is highly desired

Certifications (Nice to have):

1. Microsoft Dynamics 365 for Sales
2. Other Microsoft Dynamics certifications
3. CAPM
4. CPMP
5. PRINCE2 Foundation/Practitioner

Life at Capgemini:

Capgemini offers comprehensive well-being programs including healthcare, financial benefits, paid time off, family benefits, social well-being, mentoring, and learning opportunities.

Disclaimer:

Capgemini is an Equal Opportunity Employer committed to diversity. We consider reasonable accommodations for individuals with disabilities during recruitment.

Additional details:

• Seniority level: Director
• Employment type: Full-time
• Job function: Consulting and IT
• Industries: Financial Services, IT Services, and Consulting