VP, Engagement Director (Client Services)

Klick Health; Toronto; Hybrid; CAD 150,000 - 200,000; Full time

Job summary

A leading healthcare company is seeking a dynamic VP, Engagement Director to lead strategic engagement and foster long-term partnerships in the medical communications field. This role is pivotal in aligning client strategies with brand objectives, ensuring excellence across all phases of engagement while driving innovative solutions that improve patient outcomes.

Benefits

Flexible working arrangements

Opportunity for professional development

Inclusive workplace culture

Qualifications

• Over 12 years of experience in medical communications or healthcare marketing.
• Proven success in managing complex healthcare accounts at the executive level.
• Deep understanding of U.S. regulatory and compliance landscape.

Responsibilities

• Lead high-impact initiatives to drive strategic engagement with clients.
• Oversee project execution to ensure alignment with strategy and compliance.
• Mentor and inspire a high-performing team of Engagement Directors and Managers.

Skills

Strategic Vision

Stakeholder Management

Cross-Functional Team Leadership

Innovation Management

Financial Acumen

Client-Centric Mindset

Education

Bachelor’s degree in Science, Business, or related field

Advanced degree (MBA, MPH, PharmD, etc.)

Job description

About Klick Health

Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!

Position Overview

We are seeking a dynamic and visionary VP, Engagement Director to join our Scientific Innovation and Medical Communications Department. This role is responsible for driving strategic engagement and long-term partnerships with key clients by aligning medical and scientific communications with broader brand and business objectives.

The VP, Engagement Director leads high-impact initiatives across cross-functional teams, ensuring our scientific innovation strategies translate into meaningful business results. As a senior client partner and internal leader, this individual is accountable for delivering excellence across all phases of engagement, including strategic planning, execution oversight, financial performance, and team development.

You will serve as a key liaison between senior client stakeholders and internal teams, championing best-in-class medical communications solutions that comply with regulatory standards, elevate brand presence, and ultimately improve patient outcomes.

Strategic Leadership & Innovation

• Own and shape the strategic direction of client medical communications programs across assigned portfolios.

• Guide the development of forward-thinking medical engagement strategies aligned with both brand imperatives and healthcare trends.

• Proactively identify market opportunities, innovative approaches, and digital-first strategies to advance client business objectives.

• Stay ahead of emerging trends in scientific innovation, digital health, and regulatory guidelines to inform strategic recommendations.

Client Partnership & Business Growth

• Serve as senior strategic advisor to C-suite and executive-level client stakeholders.

• Cultivate and grow trusted, long-term client relationships grounded in strategic insight, innovation, and value delivery.
• Lead strategic planning engagements, workshops, and advisory meetings to uncover client needs and develop tailored communication programs.
• Oversee the development and presentation of high-level business proposals, pitches, and performance reviews.

Operational Excellence & Execution Oversight

• Provide executive oversight of project execution to ensure alignment with strategy, regulatory compliance, budget, and timeline.

• Implement best practices in operational excellence, resource allocation, and risk mitigation across projects and portfolios.

• Champion cross-functional team integration and ensure seamless collaboration across scientific, creative, digital, and regulatory disciplines.

• Review, approve, and monitor performance metrics and KPIs to ensure client satisfaction and project health.

Team Leadership & Talent Development

• Lead, mentor, and inspire a high-performing team of Engagement Directors, Managers, and cross-functional contributors.

• Foster a culture of accountability, innovation, collaboration, and continuous improvement.

• Identify talent needs and support recruitment, onboarding, and professional development initiatives.

Financial Management & Accountability

• Own financial performance across client engagements, including forecasting, budget oversight, and profitability.
• Collaborate with finance and operations to ensure fiscal discipline, timely invoicing, and adherence to internal reporting processes.

• Drive account growth through strategic upscoping, organic expansion, and new business development efforts.

Qualifications

• 12+ years of experience in medical communications, healthcare marketing, or life sciences consulting, with a strong track record of senior leadership.

• Proven success in managing complex, multi-stakeholder healthcare or pharmaceutical accounts at the executive level.

• Deep understanding of U.S. regulatory and compliance landscape related to medical communications.

• Demonstrated ability to develop and lead strategic initiatives that bridge science, communication, and commercial goals.

• Experience managing and mentoring large teams and driving cross-functional collaboration in a fast-paced environment.

• Strong business acumen and ability to manage client P&L, budgets, and performance metrics.

• Bachelor’s degree in Science, Business, or related field required; advanced degree (MBA, MPH, PharmD, etc.) strongly preferred.

Key Competencies

• Strategic Vision & Thought Leadership
• Executive Communication & Stakeholder Management
• Cross-Functional Team Leadership
• Innovation & Change Management
• Operational Rigor & Financial Acumen
• Client-Centric Mindset with a Focus on Outcomes

#LI-ML1 #LI-Hybrid

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.

We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [e-mail] and we will work with you to meet your accessibility needs and ensure you have a positive experience.