Engagement Director

Capgemini; Toronto; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

A leading company in IT consulting is seeking an Engagement Director to oversee Dynamics 365 CRM/CE projects. Responsible for defining project goals, managing client relationships, and leading technical teams, this role requires a blend of strong leadership and business analysis skills. The ideal candidate will possess relevant certifications and experience in project management, making them a trusted advisor to clients.

Qualifications

• Experience managing Dynamics 365 CRM/CE projects.
• Strong project management and business analysis skills.
• Ability to lead teams and manage client expectations.

Responsibilities

• Define and manage project goals and success criteria.
• Oversee all project deliverables ensuring adherence to best practices.
• Manage client relationships and communicate project status.

Skills

Project Management

Business Analysis

Leadership

Client Relationship Management

Education

PMP Project Management Professional

Microsoft Dynamics Certifications

Certified ScrumMaster (CSM)

Job description

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Locations : Greater Toronto Area and North York Ontario (Hybrid)

Job Description

About the Role :

The Program Engagement Lead is responsible for defining and overseeing Dynamics 365 CRM / CE projects. The Delivery Lead will lead teams of Technical Solution Architects, Business Analysts, developers, and Testers through road mapping, requirement definition, solution design, configuration / coding, and deployment of Dynamics 365 CRM / CE solutions. The Delivery Lead should possess a strong blend of skills in business analysis and project management and will act as a trusted advisor to the customer. Managing client expectations, project scope, and demonstrating strong leadership skills are essential. The ability to engage with all levels of the client's team, providing recommendations and proactive best practice advice throughout all phases of the service delivery cycle, is also critical.

Responsibilities :

• Define and manage overall project goals and success criteria
• Work with clients on creating and executing the overall project plan
• Oversee all project deliverables ensuring adherence to Capgemini methodology and best practices
• Provide overall project communication
• Deliver regular project status updates and burn reports to the client
• Identify, track, and help resolve project issues, risks, and dependencies
• Manage scope and track change requests
• Manage client relationships at the project level
• Collaborate with Microsoft or other partners for assigned engagements
• Establish resource plans to match budgets and track burn
• Drive project activities ensuring team members meet deadlines, complete timesheets, and expense reports
• Develop and maintain reusable project assets

Nice to Have Certifications :

• Microsoft Dynamics 365 for Sales
• Microsoft Dynamics 365 for Service
• Microsoft Dynamics Certifications (Additional)
• PMP Project Management Professional
• CAPM Certified Associate in Project Management
• Associate in Project Management
• MPM Master Project Manager
• PPM Professional in Project Management
• PRINCE2 Foundation and Practitioner
• Certified ScrumMaster (CSM)
• SAFe Scaled Agile Framework

Seniority Level

Director

Employment Type

Full-time

Job Function

Business Development and Sales

IT Services and IT Consulting

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