Endpoints Analyst

Ian Martin Group; Ottawa; Hybrid; CAD 49,000 - 70,000; Full time

Job summary

Raise is seeking an Endpoints Analyst for a hybrid Ottawa role. You will support NORAM desktops, laptops, and devices, manage provisioning and imaging, and monitor endpoint health and performance. This position emphasizes automation, AI-assisted insights, and security/compliance collaboration.

Ideal candidates have 3–5 years in endpoint administration, strong PowerShell scripting, and experience with SCCM/MECM and Intune in enterprise environments. 6‑month contract, $43/hr in Ottawa.

Qualifications

• 3–5+ years in endpoint administration or desktop engineering.
• Experience with enterprise SCCM/MECM and Intune.

Responsibilities

• Support NORAM desktops, laptops, mobile devices, printers and peripherals.
• Handle provisioning, imaging, deployment, retirement, and asset lifecycle tasks.
• Monitor endpoint health, performance and compliance.
• Resolve endpoint incidents and service requests.
• Collaborate with Cybersecurity on controls and compliance.

Skills

Endpoint administration

Automation & scripting

AI-enabled operations

Education

Associate's degree in IT/CS or equivalent

Tools

SCCM/MECM

Intune

PowerShell

Microsoft 365

Endpoint security tools

Job description

Endpoints Analyst

• Location: Ottawa, ON - Hybrid
• Pay Rate: $43/hr
• Contract Length: 6 Months

We at Raise are hiring a Endpoints Analyst for one of our top clients. After establishing themselves as an industry leader, they're now expanding their team to meet rising demand.

Key Areas of Responsibility

Endpoint Operations & Administration

• Support NORAM desktops, laptops, mobile devices, printers, and peripherals.
• Handle provisioning, imaging, deployment, retirement, and asset lifecycle tasks.
• Monitor endpoint health, performance, and compliance.
• Resolve endpoint incidents and service requests.
• Support endpoint technology standardization.

Configuration Management (NORAM Scope)

• Administer SCCM/MECM and Intune or other MDM platforms
• Execute software packaging, deployment, patching, and OS upgrades.
• Maintain configuration baselines and corporate standards.
• Maintain compliance reports, dashboards, audits, and remediation.
• Document configuration processes aligned to ITIL practices.

AI, Automation & Continuous Improvement

• Use AI analytics, predictive monitoring, and automation to identify and resolve issues.
• Develop PowerShell scripts and automation for endpoint administration.
• Use Copilot, Power Platform, and automation tools to improve efficiency and reporting.
• Reduce manual work through automation, self-service, and automated remediation.
• Support data-driven decisions through AI-assisted endpoint insights.

Endpoint Security & Compliance

• Ensure endpoints meet cybersecurity, regulatory, and enterprise requirements.
• Support vulnerability remediation, patching, and hardening.
• Partner with Cybersecurity on controls, compliance policies, and risk mitigation.
• Support compliance assessments, audits, remediation, and risk escalation.

Canada Defense & Controlled Environment Support

• Support endpoints in Canadian defense, CGP, and clearance-controlled environments.
• Maintain Trade Control, Controlled Goods, and defense security compliance.
• Implement endpoint controls for classified, controlled, or regulated environments.
• Align configurations to customer, contractual, and regulatory requirements.
• Support audit evidence and defense compliance reporting.

Device Lifecycle & Asset Management

• Support endpoint forecasting, deployment, refresh, and retirement.
• Maintain accurate asset inventory records.
• Support hardware refresh and modernization projects.
• Coordinate with procurement, logistics, and suppliers for device availability.

Collaboration & Stakeholder Engagement

• Collaborate with Endpoints, Cybersecurity, Infrastructure, Service Desk, and Application teams.
• Participate in change management, CAB, and operational readiness activities.
• Provide technical guidance for endpoint projects.
• Communicate issues and recommendations clearly to stakeholders.

User Experience & Service Excellence

• Improve endpoint reliability, usability, and employee experience.
• Analyze recurring issues and recommend permanent fixes.
• Contribute to knowledge articles and self-service documentation.
• Maintain a customer-focused approach to incidents and changes.

Education

• Associate's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent work experience.
• Certifications, classes, continued learning and understanding of endpoint technology

Experience

• 5 years in endpoint administration, desktop engineering, or endpoint management.
• Experience with enterprise SCCM/MECM and Intune.
• Experience with software deployment, patching, and OS lifecycle management.
• Experience supporting security and compliance in regulated environments.

Technical Skills

• SCCM/MECM and Intune.
• Windows endpoint administration and troubleshooting.
• PowerShell scripting and automation.
• Microsoft 365 and endpoint security tools.
• Endpoint compliance reporting and analytics.
• ITIL Service Management principles.
• AI-enabled operations and automation platforms.

Preferred Qualifications

• Microsoft Endpoint Administrator Associate or ITIL Foundation certification.
• Defense, aerospace, government, or regulated-industry experience.
• Knowledge of Canadian CGP requirements.
• Experience with Copilot, Power Platform, AI-assisted automation, vulnerability management, or endpoint security tools.
• Knowledge of Agile and Lean practices.

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we're a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

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