Endpoint Support - Student Co-op (January 2027)

Teknion - Family of Brands; Toronto; In loco; CAD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Teknion - Family of Brands in Toronto, ON is seeking a Student Co-op to join the Workplace Technology team as a Support Technician. The role provides Helpdesk support across multiple IT tools and systems, focusing on triage of tickets and Level 1 assistance.

You will help ensure SLAs are met and contribute to documenting procedures, and participate in process improvements and various IT projects as part of the team. This is a full-time student co-op position for January 2027.

Competenze

• Ongoing education in IT related field
• Physical ability to move hardware and equipment
• Ability to travel to different locations around GTA

Mansioni

• Triage helpdesk tickets
• Provide Level 1 helpdesk support
• Ensure helpdesk ticket system SLAs are met
• Work through the process to install, uninstall hardware and software
• Create and improve documentation and knowledge base
• Participate in establishing and developing processes
• Participate in various IT-related projects

Formazione

IT-related studies

Descrizione del lavoro

Endpoint Support - Student Co-op (January 2027)

Job Category: Technical

Requisition Number: ENDPO001616

• Full-Time

Locations

Showing 1 location

Toronto, ON M3J2J5, CAN

Description

Position Overview

You will be part of the Workplace Technology team as a Support Technician. This role provides Helpdesk support across multiple IT support tools and systems.

What does this role do?

• Triage helpdesk tickets


• Provide Level 1 helpdesk support


• Ensure helpdesk ticket system SLAs are met


• Work through the process to install, uninstall hardware and software


• Create and improve documentation and knowledge base


• Participate in establishing and developing processes


• Participate in various IT-related projects

What is required for this role?

• Ongoing education in IT related field


• Physical ability to move hardware and equipment


• Ability to travel to different locations around GTA

Teknion is committed to supporting a culture of diversity and accessibility across the organization, starting with the hiring process. It is our priority to remove barriers to provide equal access to employment.

Teknion welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. All information received in relation to accommodation will be kept confidential.

By applying for a position with Teknion, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Teknion's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, credit check and criminal check. You will be notified during the hiring process which checks are required by the position.