End User Systems Support Specialist

Robertson & Company Ltd.; Toronto; Hybrid; CAD 95,000 - 120,000; Full time

Job summary

Robertson & Company Ltd. in Toronto is seeking a Tier 2 End User Systems Support Specialist to join our IT team. This hybrid role requires on-site presence in Downtown Toronto 3 days a week and offers a competitive CAD 95K–120K salary.

You will provide first level user support, manage hardware and software deployments, and contribute to system reliability and recovery planning in a financial services environment.

Qualifications

• Post secondary education in IT, Computer Science, or related discipline.
• Strong understanding of Microsoft server and client operating systems.
• Familiarity with Active Directory, SCCM, VMware vSphere, and infrastructure components like UPS systems and HVAC monitoring.
• Experience in a Financial Services environment.

Responsibilities

• Provide first level support for hardware, software, and network issues.
• Diagnose and resolve issues related to desktops, laptops, printers, and mobile devices.
• Set up new hardware, software, operating systems, and applications.
• Maintain updates, vulnerability remediation, and routine system checks.
• Maintain records of issues, solutions, assets, and inventory.
• Ensure network and server infrastructure is fully operational and secure.
• Verify data backup status and monitor storage capacity.
• Assist with access rights and system usage guidance.
• Coordinate local recovery tests and maintain backups for recovery procedures.
• Adhere to internal compliance policies.

Skills

Problem solving

Communication

Team collaboration

Time management

Attention to detail

Education

Post secondary IT/CS

Tools

Active Directory

SCCM

VMware vSphere

UPS monitoring

HVAC monitoring

Job description

Job Title

Tier 2 End User Systems Support Specialist

Location

Hybrid, Downtown Toronto, on site 3x a week

Salary

$95K- $120K CAD

The Client

This organization is a highly respected global financial institution known for its stability, strong governance, and long term commitment to innovation in technology. The team offers a collaborative, professional environment where IT talent can work with modern systems, support critical operations, and play a meaningful role in strengthening the organization’s overall technology resilience.

What you will achieve in this role

The End User Systems Support Specialist plays a key role in ensuring smooth daily operations of the organization’s IT infrastructure and end user technology. This position supports both user onboarding and offboarding processes and contributes to technology recovery and resilience planning.

Primary responsibilities include

• Technical Support / User Assistance: Provide first level support for hardware, software, and network issues.
• Troubleshooting: Diagnose and resolve issues related to desktops, laptops, printers, and mobile devices.
• Installation & Configuration: Set up new hardware, software, operating systems, and applications.
• Maintenance: Perform updates, vulnerability remediation, and routine system checks.
• Documentation: Maintain records of issues, solutions, assets, and inventory.

System Administration

• Ensure network and server infrastructure is fully operational, secure, and protected from threats.
• Verify data backup status and monitor storage capacity.
• Ensure all workstations and laptops remain operational, secured, and updated.
• Handle hardware setup and software installation for all user devices.
• Perform administrative duties and generate daily reports as needed.
• Support patching and update implementation across servers and user systems.
• Complete additional IT tasks as assigned.

System Access Management

• Ensure appropriate access rights are granted and revoked in a timely manner.
• Assist users with access requests and provide guidance on proper system usage.

Technology Recovery / Business Continuity

• Assist in coordinating and performing local recovery tests.
• Help ensure backups, hardware, and software required for recovery tests are fully maintained.
• Contribute to maintaining and updating the organization’s technology recovery procedures.

Compliance

• Adhere to all internal policies, procedures, and regulatory requirements as communicated by the Compliance function.

Interpersonal & Communication Requirements

• Internal: Collaborate with staff across the local office and IT team members in other locations as required.
• External: Coordinate with software/hardware vendors and service providers for equipment, repairs, and technical information.

Working Environment

• Work involves both workstation and server related tasks (approx. 60% PC, 40% server).
• Occasional exposure to deadline pressure and a variety of support demands.
• Requires bending, crawling under desks, and lifting IT equipment such as monitors and printers.
• Open office environment.

Note: This job description is not exhaustive and responsibilities may be adjusted at any time based on organizational needs.

What you must bring to this role

Knowledge & Education

• Post secondary education in IT, Computer Science, or a related discipline.
• Strong understanding of Microsoft server and client operating systems.
• Familiarity with technologies such as Active Directory, SCCM, VMware vSphere, and infrastructure components like UPS systems and HVAC monitoring.
• Experience in a Financial Services environment

Experience

• Minimum five years of experience as a Systems Administrator or Desktop Support Analyst.
• Experience in a Financial Services environment

Skills

• Ability to work independently and collaborate effectively in a team environment.
• Strong problem-solving skills with the ability to diagnose and resolve issues quickly.
• Excellent communication skills to support non-technical users.
• Strong time-management skills and ability to handle multiple requests simultaneously.
• High attention to detail.

Only those who are qualified will be contacted

This posting is for an existing vacancy and is intended to fill a current open position.

Additional Information

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

Robertson values diversity and is committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Robertson is an equal opportunity employer committed to diversity and inclusion. We are a certified diverse supplier and actively seek to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. Join us in building a diverse and inclusive environment.