System Support Analyst

Ledcor Construction, Inc.; Toronto; On-site; CAD 63,000 - 86,000; Full time

Job summary

The System Support Analyst at Ledcor is responsible for ensuring end‑user devices operate smoothly, handling setup, software installation, configuration and troubleshooting across Windows, Android and iOS platforms.

This 6‑month fixed term position offers in‑office and remote support, with opportunities to contribute to IT projects and improve processes within a diverse infrastructure including cloud services and on‑premises systems.

Qualifications

• 5+ years experience in executive support and IT services.
• Excellent communication with executives and stakeholders.
• Formal CS/IT education as listed; technical diploma required.
• Proficiency with Azure, Intune, Autopilot, and cloud platforms.
• Strong knowledge of Active Directory and Microsoft 365.

Responsibilities

• Install, configure, and maintain endpoint devices and software.
• Provide end‑user support for hardware, software, and network issues.
• Troubleshoot Windows, Android, and iOS problems and escalate as needed.
• Collaborate with internal/external resources and vendors.
• Respond to incidents and service requests promptly.

Skills

Executive support experience

Strong communication

Customer service excellence

Ability to manage multiple priorities

Troubleshooting & analytical thinking

Education

Two-year Technical Diploma in Computer Science

Bachelor’s degree in CS or Computer Engineering (asset)

Tools

Azure

Intune

Autopilot

Microsoft Endpoint

Exchange Online

ServiceNow

Active Directory

SharePoint

Teams

Zoom

Microsoft 365

Cisco

Fortinet

Meraki

Job description

Description

As The System Support Analyst, reporting to the System Support Team Lead, you will ensure all end‑user devices operate smoothly and efficiently. This role handles a wide range of technical responsibilities, including device setup, software installation and configuration, and troubleshooting complex hardware and software issues. Support is provided both in person and remotely.

Success in this position requires strong technical expertise, attention to detail, and the ability to communicate technical concepts in a clear, user‑friendly way. The analyst will work with diverse IT infrastructure such as laptops, mobile devices, printers, networks, cloud services and may also contribute technical insights to projects as needed.

This is a 6 month fixed term position to begin with a possible extension.

Essential Responsibilities:

• Installing, configuring, and maintaining end point devices. This includes setting up and maintaining printers, workstations, networks, cloud‑based services, audio/video equipment and peripherals
• Installing, configuring, and maintaining various software applications. This may include troubleshooting complex technical issues related to productivity software, communication tools, and business applications.
• Proficient with and strong knowledge of all operating systems such as Windows, Android & iOS and be able to troubleshoot related issues and resolve them quickly and efficiently
• Provide end‑user support for hardware, software and network issues, this includes troubleshooting hardware and software components, replacing faulty equipment, identifying the root cause through thorough review and assessment and make recommendations for implementation of appropriate solutions. Partners and collaborates with Internal and external technical resources as required (external vendors or Internal IT SME’s)
• Respond to and resolve IT incidents and service requests in a timely and efficient manner, ensuring that end‑users are informed of the status of their requests
• Strong understanding of IT security principles and practices, including antivirus software, firewalls, and security policies and procedures to maintain a secure environment
• Strong understanding of network infrastructure, including switches, routers, and firewalls, and the ability to troubleshoot complex networking issues and ensure that the organization’s IT systems are running and operating smoothly
• Responsible for setting up and maintaining IT infrastructure, including printers, networks, and cloud‑based services, ensuring these systems are optimized for performance and security
• Assists with continuously reviewing and improving complex IT processes and procedures, i.e. network design, systems configuration to identify and recommend updates to ensure that they are efficient, effective, and aligned with industry best practices and standards (ITIL based)
• Provides technical advice and guidance to stakeholders such as Executives, Service Desk team etc. on potential issues

Qualifications:

• 5+ years experience within a similar position dealing with executive support
• Superior communication skills and proven experience working with executives, key stakeholders and providing exceptional customer service
• 2‑year Technical Diploma in Computer Science required, Bachelor’s degree in Computer Science or Computer Engineering is an asset
• Proficiency with cloud applications and tools, including Microsoft Azure, Intune, Autopilot, Microsoft Endpoint, Exchange Online, Cloud Printing, Fax Systems, and ServiceNow
• Strong knowledge of on‑premises services, such as Microsoft Active Directory and File Servers
• Experience with collaboration platforms like Microsoft Teams and Zoom
• Expertise in cloud‑based software, including Microsoft 365, SharePoint, Visio, and Project
• Familiarity with networking technologies and tools, such as Cisco, Fortinet, Meraki, and various internet connection types (cellular, wired, point‑to‑point, satellite)
• Strong understanding of operating systems, including Windows 10/11, Android, and iOS
• Excellent troubleshooting, analytical, and problem‑solving abilities to diagnose and resolve complex technical issues efficiently
• Strong communication and interpersonal skills, including the ability to explain technical information clearly to non‑technical users
• Ability to manage multiple priorities, work effectively under pressure, and meet deadlines in a fast‑paced environment

Work Conditions:

• Ability to lift up to 50lbs
• This is an in office role for 5 days a week along with occasional travel to project sites when required

Compensation

$62,800.00 - $86,350.00

This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience, knowledge, skills, education and location.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long‑standing project successes.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal‑opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.