End User Services, Coordinator (12-month contract)

Interac Corp.; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated End User Services Coordinator for a 12-month contract. In this role, you will be at the forefront of providing exceptional customer service and technical support to internal staff. You will leverage your skills in troubleshooting hardware and software issues while ensuring seamless operation of corporate systems. This position offers the opportunity to work within a dynamic team that values creativity and collaboration, while also providing you with the tools and support to excel in your career. If you're passionate about technology and helping others, this is the perfect opportunity for you!

Benefits

Competitive Pay

Comprehensive Benefits

Professional Development Opportunities

Collaborative Work Environment

Qualifications

• 1-3 years of experience in a similar role with a focus on IT support.
• Strong troubleshooting skills with Office 365 and hardware/software issues.

Responsibilities

• Provide first-level support and troubleshoot technical issues for users.
• Log problems and resolutions accurately in Service Now.

Skills

Customer Service

Technical Troubleshooting

Microsoft Active Directory

Office 365 Applications

Networking Technologies

Mobile Device Management

Education

Bachelor’s Degree in Computer Science

Diploma in Information Technology/Systems

Tools

Service Now

Windows Desktop Technologies

MacOS

iOS

Android

Job description

End User Services, Coordinator (12-month contract)

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos, and high-performance application developers? We want to hear from you.

The Infrastructure Operations team is behind some of Canada’s most-used payments platforms, including Interac e-Transfer. We design for 99.999% availability, ensuring Canadians can rely on Interac solutions whenever and wherever they want. Using best of breed industry strategies and predictive systems management platforms, we effectively support and monitor active, high availability infrastructure across multi regions and datacenters. We also use AIOps, combining big data and machine learning to automate IT operations processes, including event correlation, anomaly detection and causality determination to make sure you always have control over your money.

You'll be responsible for:

• Customer service and communicating in an open, helpful, and engaging tone with a focus on finding the right solution.
• Providing first level support and troubleshooting based on calls and tickets generated by internal staff.
• Courteously obtaining and conveying concise problem information for external & internal service personnel.
• Providing accurate & timely logging of problems & resolution for requests in Service Now.
• Diagnosing and resolving technical hardware & software issues.
• Advising users on appropriate use of corporate systems/devices.
• Setting up new hardware (desktop, laptops, mobile devices, etc.).
• Working with fellow department members and staff to improve computing support delivered to internal staff.
• Reviewing and updating Service Desk documentation, as needed.
• Reviewing and recommending modifications to procedures.
• Learning technology quickly and taking on new challenges & responsibilities.

You bring:

• A bachelor’s degree or diploma in Computer Science education with a focus in Information Technology/Systems and have 1-3 years’ experience in a similar role.
• Strong understanding of Microsoft Active Directory.
• Experience with a wide range of mobile devices (iOS, Android).
• Previous experience with Windows desktop technologies and MacOS.
• Strong troubleshooting experience with Office 365 applications including Exchange, SharePoint, Teams, and OneDrive.
• A good understanding of the Office 365 Admin Portal and performing user administrative tasks.
• An understanding of networking technologies.
• A demonstrated ability to achieve successful outcomes when handling difficult situations & customers.
• A demonstrated ability to manage multiple priorities & follow through on projects to completion.
• Ability to stay organized and deal with information coming from different sources at once.
• A positive attitude with ability to thrive under pressure.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check.

How we work:
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

• Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
• Core Values: They define us. Living them helps us be the best at what we do.
• Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
• Education: To ensure you are the best at what you do we invest in you.

Please be aware of certain individuals fraudulently using Interac Corp.’s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.

Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates.