Client Services Coordinator, Contract

Spectrum Health Care Inc; Markham; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Client Services Coordinator, where your role will be pivotal in delivering exceptional service to clients and supporting a dedicated team of healthcare professionals. This position offers the opportunity to work in a dynamic environment, collaborating with community partners and managing client data while ensuring high-quality service delivery. With a minimum 12-month contract and potential for extension, you will be part of a recognized leader in the healthcare sector, contributing to a culture of excellence and inclusion. If you're passionate about making a difference in people's lives, this role is perfect for you.

Benefits

RRSP Matching

Paid Sick Days

Health Benefits

Competitive Wages

Qualifications

• Minimum 2 years of experience in an office environment.
• Exceptional customer service skills and ability to multitask.

Responsibilities

• Coordinate and schedule PSW and Nurse services.
• Provide administrative support and manage client inquiries.

Skills

Customer Service

Multitasking

Communication Skills

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Outlook

Proprietary Software

Job description

Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more!

We are hiring a full time contract Client Services Coordinator to work at our Markham office to provide exemplary service and support to our internal and external clients. Full Time shifts available (weekend rotation required). This is a minimum 12 month contract with possibility of extension or permanency.

By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

Job Description

• Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
• Liaises with clients, staff, and community partners
• Acts as a problem solver for clients and responds to inquiries from HCCSS and employees
• Reports client and staff concerns to Home Support Supervisor
• Liaises with the HCCSS representatives regarding client care
• Collects and enters all pertinent client data into the computer system
• Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program

Qualifications

• Minimum of 2 years working in an office setting
• Must be able to work weekends on rotation
• Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
• Ability to multitask and prioritize
• High school diploma or equivalent
• Excellent English written and verbal communication skills (Additional language skills considered an asset)
• Excellent customer service and organizational skills
• Proficient in Word, Outlook and ability to learn proprietary software
• Medical terminology knowledge an asset but not required

Additional Information

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at ([e-mail]) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.