Client Services Coordinator, Contract

Spectrum Health Care (SHC); Markham; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Client Services Coordinator to join their Markham office. In this full-time role, you will provide exceptional service to clients and support a team of healthcare professionals. Your responsibilities will include coordinating services, managing schedules, and ensuring effective communication with clients and staff. This position offers a minimum 12-month contract with the potential for extension, allowing you to grow in a supportive and dynamic environment. Join a company recognized as one of Canada's Best Managed Companies and make a meaningful impact in the healthcare sector.

Benefits

RRSP matching

Paid sick days

Benefits

Competitive wages

Qualifications

• 2+ years of experience in an office setting with a focus on customer service.
• Ability to handle high call volumes and multitask effectively.

Responsibilities

• Coordinate scheduling and services for PSWs and Nurses.
• Liaise with clients and community partners for effective service delivery.

Skills

Exceptional customer service

Multitasking

Communication skills

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Proprietary software

Job description

Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more!

We are hiring a full-time contract Client Services Coordinator to work at our Markham office to provide exemplary service and support to our internal and external clients. Full-time shifts available (weekend rotation required). This is a minimum 12-month contract with the possibility of extension or permanency.

By joining Spectrum Health Care, you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

Job Description

• Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
• Liaises with clients, staff, and community partners
• Acts as a problem solver for clients and responds to inquiries from HCCSS and employees
• Reports client and staff concerns to Home Support Supervisor
• Liaises with the HCCSS representatives regarding client care
• Collects and enters all pertinent client data into the computer system
• Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program

Qualifications

• Minimum of 2 years working in an office setting
• Must be able to work weekends on rotation
• Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
• Ability to multitask and prioritize
• High school diploma or equivalent
• Excellent English written and verbal communication skills (Additional language skills considered an asset)
• Excellent customer service and organizational skills
• Proficient in Word, Outlook and ability to learn proprietary software
• Medical terminology knowledge an asset but not required

Additional Information

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.

We thank all applicants; however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at ([e-mail]) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.