End User Services Analyst

Moneris; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading financial services provider is looking for an experienced IT Asset Manager to oversee hardware and software asset lifecycle, including acquisition, tracking, and audits. The ideal candidate will have over 3 years of relevant experience, solid understanding of ITAM practices, and intermediate Excel skills. This hybrid role is based in Toronto and offers a comprehensive benefits package aimed at empowering employee success.

Benefits

Comprehensive Total Rewards Program

Retirement planning support

Growth & development opportunities

Holistic wellness support

Hybrid work arrangements

Employee recognition programs

Qualifications

• Minimum 3+ years of relevant experience and post-secondary education in a related technical field of study or a combination.
• Understanding of Information Technology terminologies, ITAM lifecycle and experience with ServiceNow is an asset.
• Intermediate Excel skills with the ability to manipulate data and formulas.
• Team-oriented with the ability to accept responsibility and work.
• Bilingual, English & French considered an asset.

Responsibilities

• Manage the hardware and software asset lifecycle including acquisition, tracking, reconciliation and decommission.
• Coordinate and ensure leased assets are returned to vendor on time, reconciling and monitoring shipments.
• Perform semiannual audits to reclaim unused communication lines, hardware, and software licenses.
• Manage order requests for hardware, communication lines, software, and peripherals to maintain inventory.
• Coordinate and schedule disposal of assets for recycling, sale, or donation.

Skills

3+ years relevant experience

Understanding of ITAM lifecycle

Intermediate Excel skills

Bilingual (English & French)

Education

Post-secondary education in a related field

Tools

ServiceNow

Job description

Your Moneris Career - The Opportunity

This role is accountable for the hardware and software asset lifecycle including acquisition, tracking, reconciliation and decommission. This includes managing the hardware and software attestation process, reconciliation of software licenses to vendor agreements and accurate tracking and allocation of hardware assets.

Location: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.

Reporting Relationship: You will report to the Team Lead, End-user Services

Your Moneris Career - What you\'ll do

• Responsible for the overall management, reconciliation, asset allocation, audit and coordination of the IT asset portfolio including fulfillment of hardware, communication lines, licensed software, maintenance, support, and peripherals.
• Coordinate, validate and ensure leased assets are returned to leasing vendor on time including the reconciling and monitoring of shipments.
• Performing semiannual audits to ensure communication lines, hardware, and software licenses not in use are reclaimed and made available for redeployment.
• Manage order requests for hardware, communication lines, software, and peripherals to maintain inventory levels and ensure all purchase requests, orders, and finance asset numbers are tracked along with investigation of any irregularities and variances.
• Coordinate, process, and schedule disposal of assets for recycling, sale to employees, sale to external business, or donation including obtaining proper certificates or documentation to support the disposal, sale, or purchase.

Your Moneris Career - What you bring

• Minimum 3+ years of relevant experience and post-secondary education in a related technical field of study or a combination
• Understanding of Information Technology terminologies, ITAM lifecycle and experience with ServiceNow an asset
• Intermediate Excel skills with the ability to manipulate data and formulas
• Team-oriented with the ability to accept responsibility and work
• Bilingual, English & French (is considered an asset)

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you\'ll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA)
• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan
• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace
• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives
• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs
• Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts

Find out more about the work perks and benefits you get as a Moneris employee at

Moneris.com/careers

#LI-Hybrid

#TECH-IND

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.