Employment Counsellor, WorkBC Delta & Ladner, Fixed Term until March 31, 2027)

MOSAIC; Delta; On-site; CAD 39,000 - 43,000; Full time

Job summary

MOSAIC is a respected Canadian nonprofit helping newcomers settle in Greater Vancouver and BC. An Employment Counsellor role in Delta and Ladner delivers career development services to Immigrant clients through WorkBC, guiding assessments, action plans, and job-search support.

The position emphasizes partnership-building with employers and community resources, with a focus on accessibility and equity. The role requires a post-secondary credential or equivalent experience, strong interpersonal

Qualifications

• Post-secondary degree, certificate or diploma in a relevant field, or 2+ years of related experience.
• Experience with diverse client groups and complex barriers.
• Counselling or mentoring experience and needs assessments.
• Action plans, progress monitoring, and customer service.
• Strong team collaboration and stakeholder engagement.
• Criminal Record Check current and satisfactory.

Responsibilities

• Assess program eligibility for WorkBC and refer where appropriate.
• Interview clients and conduct needs assessments to determine readiness.
• Develop and revise action plans with clients and set objectives.
• Support clients to create a job search plan and prepare for interviews.
• Maintain knowledge of local labour market trends and resources.
• Perform other duties as assigned by coordinators or managers.

Skills

Rapport building

Interpersonal

Teamwork

MS Office

Problem solving

Organization

Education

Post-secondary degree or diploma

Job description

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱ú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees) the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

JOIN OUR TEAM!

MOSAIC is seeking a client-centered, results-oriented individual who is passionate about empowering clients to reach their personal and employment goals in the role of Employment Counsellor, Delta and Ladner Locations.

MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION FUNCTION:

As the Employment Counsellor, you will deliver comprehensive career development services for all clients seeking occupational, certification, career development, career planning, training, and academic upgrading assistance. This position supports a full range of WorkBC employment services to Immigrant clients. In the role of Employment Counsellor, you will mitigate any barriers to employment and implement an appropriate course of action based on your clients’ needs. Although the primary duties described outline the core work, adaptability to meeting other service needs as they emerge will be required.

KEY DUTIES AND RESPONSIBILITIES:

• Assess potential clients’ program eligibility for the WorkBC program and refer ineligible clients to other appropriate community resources
• Interview clients and conduct a needs assessment (CNA) to understand their strengths, needs, abilities, skills, and other relevant employment-related factors to determine their employment readiness and service needs
• Develop and revise action plans for clients, collaborating with clients to agree on their objectives, services, activities, and tasks
• Support clients to develop a job search plan, complete their job search activities including job interview preparation
• Maintain excellent working knowledge of local labour market trends, community resources, the needs of job seekers and employers, and effective ways to bridge their respective needs
  
• Other Duties as assigned by the coordinator, manager, or senior manager specific to this
  position

MINIMUM QUALIFICATIONS:

• A post-secondary degree, certificate or diploma in a relevant field (human resources management, career development, counselling, social work, psychology, adult education), or completion of course work in related fields, or 2 or more years of demonstrated experience in:
• Working with individuals with complex barriers and a broad range of cultural backgrounds
• Job coaching, counselling, or mentoring clients
• Conducting and interpreting clients’ needs assessments
• Implementing action plans and monitoring progress to help clients achieve sustainable employment
• Providing excellent customer service and resolving issues both in person and in a virtual service delivery environment
• Building partnerships with employers, community agencies and other stakeholders
• Current and satisfactory Criminal Record Check required

DESIRED SKILLS AND QUALIFICATIONS:

• Able to build rapport with clients
• Excellent interpersonal and written communication skills
• Ability to work cooperatively in a team environment
• Proficiency in Microsoft Office suite, Teams, database software, and able to operate standard office equipment
• Excellent problem-solving, collaboration and organizational skills
• Tactful, discrete, diplomatic, patient, flexible and possesses cultural sensitivity and excellent judgment

BONUS SKILLS/CERTIFICATIONS:

• Career Development Practitioner certified will be considered an asset
• Ability to speak a second language will be considered an asset
• Experience with Integrated Case Management (ICM) system will be considered an asset

COMPENSATION:

$28.58 - $31.03 per hour

HOURS:

Full-time (35 hours per week, Monday to Friday and occasional Saturdays on a rotating basis. Fixed term position until March 31, 2027. )

The successful candidate must be able to commute to the Delta and Ladner office locations:

11861-88th Ave.Delta, British ColumbiaV4C 3C6 and 4899 Delta St, Delta BC V4K 2T9

DEADLINE TO APPLY:

September 23, 2026, by 4:30 pm

IMPORTANT NOTES:

• MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct.