Employment Counsellor, WorkBC Delta & Ladner, Fixed Term until March 31, 2027)

mosaicbc; Delta; On-site; CAD 39,000 - 43,000; Full time

Job summary

MOSAIC in Delta and Ladner, BC, is hiring an Employment Counsellor to deliver comprehensive career development services to immigrant clients participating in WorkBC programs. You will assess eligibility, create action plans, and support job search activities while helping clients overcome barriers to sustainable employment.

This full-time role requires strong interpersonal skills, cross-cultural sensitivity, and the ability to work both in person and virtually.

Qualifications

• Post-secondary degree or diploma in a relevant field or 2+ years of related experience.
• Experience with clients who have complex barriers and diverse backgrounds.
• Experience in job coaching, counselling or mentoring.
• Ability to conduct needs assessments and develop action plans.

Responsibilities

• Assess eligibility for WorkBC program and refer as needed.
• Interview clients and conduct a needs assessment to determine readiness.
• Develop and revise action plans with clients to achieve objectives.
• Assist with job search activities and interview preparation.
• Maintain knowledge of local labour trends and resources.

Skills

Client counselling

Needs assessment

Action planning

Customer service

Partnership building

Cultural sensitivity

Education

Post-secondary degree or diploma in HR/career development

2+ years experience in related field

Tools

MS Office

Teams

Database software

Job description

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓ílwitulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women, and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

MOSAIC is seeking a client-centered, results-oriented individual who is passionate about empowering clients to reach their personal and employment goals in the role of Employment Counsellor, Delta and Ladner Locations.

POSITION FUNCTION:

As the Employment Counsellor, you will deliver comprehensive career development services for all clients seeking occupational, certification, career development, career planning, training, and academic upgrading assistance. This position supports a full range of WorkBC employment services to Immigrant clients. In the role of Employment Counsellor, you will mitigate any barriers to employment and implement an appropriate course of action based on your clients’ needs. Although the primary duties described outline the core work, adaptability to meeting other service needs as they emerge will be required.

KEY DUTIES AND RESPONSIBILITIES:

• Assess potential clients’ program eligibility for the WorkBC program and refer ineligible clients to other appropriate community resources
• Interview clients and conduct a needs assessment (CNA) to understand their strengths, needs, abilities, skills, and other relevant employment-related factors to determine their employment readiness and service needs
• Develop and revise action plans for clients, collaborating with clients to agree on their objectives, services, activities, and tasks
• Support clients to develop a job search plan, complete their job search activities including job interview preparation
• Maintain excellent working knowledge of local labour market trends, community resources, the needs of job seekers and employers, and effective ways to bridge their respective needs
• Other Duties as assigned by the coordinator, manager, or senior manager specific to this position

MINIMUM QUALIFICATIONS:

• A post-secondary degree, certificate or diploma in a relevant field (human resources management, career development, counselling, social work, psychology, adult education), or completion of course work in related fields, or 2 or more years of demonstrated experience in:
• Working with individuals with complex barriers and a broad range of cultural backgrounds
• Job coaching, counselling, or mentoring clients
• Conducting and interpreting clients’ needs assessments
• Implementing action plans and monitoring progress to help clients achieve sustainable employment
• Providing excellent customer service and resolving issues both in person and in a virtual service delivery environment
• Building partnerships with employers, community agencies and other stakeholders
• Current and satisfactory Criminal Record Check required

DESIRED SKILLS AND QUALIFICATIONS:

• Able to build rapport with clients
• Excellent interpersonal and written communication skills
• Ability to work cooperatively in a team environment
• Proficiency in Microsoft Office suite, Teams, database software, and able to operate standard office equipment
• Excellent problem-solving, collaboration and organizational skills
• Tactful, discrete, diplomatic, patient, flexible and possesses cultural sensitivity and excellent judgment

BONUS SKILLS/CERTIFICATIONS:

• Career Development Practitioner certified will be considered an asset
• Ability to speak a second language will be considered an asset
• Experience with Integrated Case Management (ICM) system will be considered an asset

COMPENSATION:

$28.58 - $31.03 per hour

HOURS:

Full-time (35 hours per week, Monday to Friday and occasional Saturdays on a rotating basis. Fixed term position until March 31, 2027.)

The successful candidate must be able to commute to the Delta and Ladner office locations:

11861-88th Ave.Delta, British ColumbiaV4C 3C6 and 4899 Delta St, Delta BC V4K 2T9

DEADLINE TO APPLY:

September 23, 2026, by 4:30 pm

IMPORTANT NOTES:

• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct.