Employment Assistance Support Worker

Targeted Talent; Penticton; On-site; CAD 50,000 - 70,000; Full time

Job summary

Targeted Talent seeks an Employment Assistance Service Worker (EAS) to support career development services in Penticton. The EAS will manage client casework, provide consultations, and deliver workshops, while adhering to ethical guidelines. The role requires experience in labor market research and familiarity with First Nations employment barriers, with strong proficiency in Microsoft Office.

Qualifications

• Career Development Practitioner Certification preferred.
• Proficiency in Microsoft Office suite and Internet.
• Experience in delivering job search workshops.

Responsibilities

• Provide career development services including consultations and assessments.
• Continuous follow-up with clients for action plan revisions.
• Deliver customized employment workshops periodically.

Skills

Career Development Practitioner Certification

Labour Market Research Skills

Conflict Resolution

Time Management

Communication Skills

Education

Recent, related experience of three years or more

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Internet

Email

Job description

The Employment Assistance Service Worker (EAS) reports directly to the Executive Director and is part of the program manager’s team. The EAS is responsible for all aspects of career development services, including needs determination, employment consultations, assessments, labour market research, and active case management with a team of professionals employed by OTDC.

Case management involves continuous follow-up with clients to review and revise action plans, as well as conducting appropriate referrals to agencies, employers, and resources. The tracking of client interventions and progress will be done through regular updates on the Accountability and Resource Management System (ARMS), a web-based client database system. The EAS will periodically deliver customized short-term employment-related workshops. The EAS must familiarize, implement, and adhere to all requirements of the Service Level Agreement concerning the protection of clients' personal information.

Core Requirements

• Career Development Practitioner Certification is preferred.
• Recent, related experience of three years or more, or an equivalent combination of education, training, and experience.
• Proficiency in Microsoft Word, Excel, Access, Internet, and Email.
• Labour Market Research Skills and Experience.
• Ability to apply a variety of employability and educational assessment tools to meet diverse Aboriginal client profiles.
• Job Club certificate or successful experience in delivering job search strategies and career decision-making workshops.
• Understanding of, and adherence to, the Canadian Standards and Guidelines for Career Development Practitioners' Code of Ethics.

Other Qualifications

• Knowledge of First Nations employment barriers, concerns, and issues.
• Ability to work independently and as part of a dynamic team of professionals.
• Proven ability to supervise and monitor participants’ progress.
• Strong written and verbal communication skills.
• Conflict resolution, time management skills, and initiative.
• Willingness and ability to travel as required.

Other Employment Requirements

• Provide written quarterly and annual activity reports.
• Attend EAS Worker meetings as required.
• Possess a valid Class 5 BC Driver’s license, reliable transportation, and ability to travel between employment offices and within the OTDC Service Area.
• Must pass a criminal record check.

Performance Criteria

• Complete tasks relative to duties and responsibilities, measured in terms of output quantity, quality, and timeliness.