Employee Relations Advisor

Niagara Parks; Niagara Falls; On-site; CAD 81,000 - 97,000; Full time

Benefits offered by this job

Extended health coverage

Dental coverage

Vacation entitlements

EFAP

Job summary

Niagara Parks is seeking an Employee Relations Advisor to partner with leaders on labour relations, disability management, and policy application. You will guide managers through grievance processes, administer accommodations, and ensure compliance with legislation.

Ideal candidates have CHRP, 3–5 years in ER/IR within a unionized setting, and strong investigation and data analysis skills. This role reports to the Senior Manager, Human Resources and supports a wide range of HR programs.

Qualifications

• Post-secondary education in HR, IR, or related field.
• CHRP designation required; CHRL or Disability Management cert is an asset.
• 3–5 years of progressive labour/employee relations experience in a unionized setting.
• Experience managing disability claims, accommodations, and return-to-work programs.
• Strong interpersonal, conflict resolution, investigation and problem-solving skills.
• Ability to independently manage multiple ER/IR/disability files.
• Ability to build effective relationships with managers, staff and union reps.
• Knowledge of Employment Standards Act, Labour Relations Act, OHSA, WSIA, Ontario Human Rights Code, Duty to Accommodate.
• Proficient with MS Office and HRIS reporting/data analysis.

Responsibilities

• Provide day-to-day guidance to managers and staff on collective agreements and HR policies.
• Administer grievances, gather information, prepare docs, coordinate meetings, track timelines.
• Attend grievance meetings and labour-management discussions with HR leadership.
• Assist with workplace investigations and prepare materials under guidance.
• Administer disability management programs: intake, case review, accommodations, return-to-work planning.
• Coordinate accommodation plans and graduated return-to-work with stakeholders.
• Review medical information to define functional abilities and accommodations.
• Maintain ongoing communication on disability leaves to support recovery and reintegration.
• Support WSIB claims: reporting, monitoring, appeals, and stakeholder communications.
• Assist with collective agreements and policy administration under Senior HR leadership.

Skills

Interpersonal skills

Conflict resolution

Investigation

Problem solving

Multi-file case management

HRIS proficiency

MS Office

Education

Post-secondary degree in HR/IR/BA or related field

CHRP designation (required)

Disability Management certification asset

Tools

HRIS

Microsoft Office

Job description

Location: Niagara Falls, ON (On-site)
Compensation Range:$81,019.06 to $96,825.52 per annum

Application Deadline: September 4, 2026

Join the Team Behind One of the World’s Most Iconic Destinations

At Niagara Parks, every day brings an opportunity to work somewhere extraordinary. As a self‑financed agency of the Ontario Ministry of Tourism, Culture and Gaming, we are the caretakers of 56 kilometers of breathtaking landscapes from Lake Erie to Lake Ontario and the hosts of millions of visitors from around the world.

Our vision is ambitious: to become one of the most spectacular parks in the world. And we’re well on our way thanks to the passionate, enthusiastic, and caring people who power our organization. From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we protect.

What You’ll Do

Reporting to the Senior Manager, Human Resources, the Employee Relations Advisor serves as a consultant to leaders across Niagara Parks on employee and labour relations matters and disability management.

The Advisor assists stakeholders with the application of collective agreements, human resources policies, disability management processes, and employment legislation while working within established procedures and guidelines.

Employee Relations Advisor will:

• Provide day-to-day support to managers and employees regarding the interpretation and application of collective agreement provisions, human resources policies, and established workplace practices, referring complex matters to Human Resources leadership.
• Assist with the administration of grievances by gathering information, preparing documentation, coordinating meetings, maintaining records, and monitoring timelines.
• Participate in grievance meetings and labour-management discussions and prepares supporting documentation for review by the Senior Manager, Human Resources.
• Participate and assist with workplace investigations by information gathering, documentation, and preparation of investigation materials under the guidance of the Senior Manager, Human Resources.
• Administers occupational and non-occupational disability management programs, including intake, case management, medical documentation review, accommodation coordination, and return-to-work planning in conjunction with the Senior Manager, Human Resources and Coordinator, Employee Relations.
• Coordinates and monitors accommodation plans and graduated return-to-work programs in consultation with employees, managers, union representatives, healthcare practitioners, and external service providers as required.
• Reviews medical information to identify functional abilities and restrictions, seeking clarification where necessary to ensure appropriate accommodation and return-to-work planning.
• Maintains regular communication with employees on disability-related leaves to support recovery, facilitate workplace reintegration, and ensure compliance with organizational policies and legislative obligations.
• Supports the administration of WSIB claims, including claim reporting, claim monitoring, work transition planning, appeals support, and communication with WSIB and applicable stakeholders.
• Provide support and administrative coordination related to the application of collective agreements, disability management programs, and employment policies, seeking guidance from the Senior Manager, Human Resources on complex matters.
• Assist managers in preparing disciplinary documentation, performance improvement plans, attendance management correspondence, and employee communications.
• Respond to employee concerns and workplace complaints, facilitating early issue resolution whenever possible.
• Participate in labour-management committee meetings and supports the resolution of issues arising from the administration and interpretation of collective agreements.
• Maintains detailed files, documentation, and reporting related to disability, accommodation, attendance, and return-to-work activities.
• Tracks disability management metrics and trends and provides reports and recommendations to Human Resources leadership.
• Support the Chief Human Resources Officer and Senior Manager, Human Resources in collective bargaining preparation.
• Participate in labour-management discussions to support positive working relationships.
• Participate and maintain job evaluation systems.

What You’ll Bring

• Completion of post-secondary education specializing in Human Resources, Industrial Relations, Business Administration or related field.
• CHRP designation required; CHRL and/or Disability Management certification considered an asset.
• Minimum three (3) to five (5) years progressive experience in labour and employee relations and disability management in a unionized environment.
• Experience managing occupational and non-occupational disability claims, workplace accommodations, and return-to-work programs. Experience conducting workplace investigations and grievance administration.
• Strong interpersonal, conflict resolution, investigation, and problem-solving skills.
• Demonstrated ability to independently manage multiple employee relations, labour relations, and disability management files.
• Ability to build effective working relationships with managers, employees, and union representatives.
• Knowledge of the Employment Standards Act, Labour Relations Act, Occupational Health and Safety Act, Workplace Safety and Insurance Act, Ontario Human Rights Code, and Duty to Accommodate obligations.
• Proficient in Microsoft Office and HRIS systems, including reporting and data analysis.

Why You’ll Love Working Here

We offer a comprehensive total rewards package to support your health, wellbeing, and financial security including:

• Extended health, dental, and vision coverage
• Life and disability insurance
• Vacation entitlements and paid time off
• Employee Family Assistance Program (EFAP)
• Professional development and growth opportunities
• Discounts at Niagara Parks retail, culinary, and golf locations
• Complimentary passes to Niagara Parks attractions to share with family and friends
• Free entry at Niagara Parks attractions
• Access to the Attractions Ontario Reciprocal Program
• Free transportation on the WEGO Green Line and Falls Incline Railway

Our Commitment to Accessibility & Inclusion

Since 1885, Niagara Parks has been dedicated to preserving and enhancing the natural and cultural beauty of the Niagara River corridor for future generations. We are proud to be an equal opportunity employer committed to diversity, inclusion, and accessibility.

We provide a transparent, inclusive and barrier free hiring process consistent with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation to address specific needs related to Code protected grounds, please contact us.

For questions about the collection or use of your personal information, or to request an alternate application format, contact us at 905‑295‑4377 ext. 0 or [e-mail].

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Niagara Parks Commission uses AI-assisted tools to help organize and screen resumes based on limited factors such as keywords and role related terms. AI results are only a preliminary aid. Final decisions are made by human reviewers to ensure fair and accurate hiring decisions.