Employee and Client Assistance Team (ECAT)

Independent Counselling Enterprises, Inc.; Edmonton; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Paid training

Professional development

Flexible schedules

Growth opportunities

Inclusive culture

Job summary

Independent Counselling Enterprises (ICE) is seeking an ECAT staff member to support after-hours operations. You will respond to staff calls, provide guidance, and help resolve urgent issues while ensuring programs stay safe and consistent.

You’ll assist with scheduling, document key information, and coordinate shifts, requiring strong communication, organization, and quick problem-solving. ICE offers paid training, flexible evening, night, and weekend schedules, opportunities to grow into

Qualifications

• Strong communication and organization skills.
• Comfortable with documentation and basic computer systems.
• Reliable, professional, and attentive to detail.
• Experience in human services, scheduling, or customer support is a plus.
• Clear Vulnerable Sector Police Check within 6 months.
• Basic First Aid with CPR Level A (or willingness to obtain).
• Two work-related references.

Responsibilities

• Answer and respond to after-hours staff calls.
• Provide guidance and problem-solving support.
• Record calls and actions accurately. Help coordinate shifts and staffing coverage.
• Support staff handling urgent or unexpected situations.
• Always maintain professionalism and confidentiality.

Skills

After-hours support

Communication

Scheduling coordination

Documentation

Problem-solving

Job description

About ICE

Independent Counselling Enterprises (ICE) supports adults with disabilities to live meaningful, inclusive lives. Our ECAT team is the after-hours link between staff, clients, and leadership, keeping programs running smoothly when the office is closed.

Role Summary

As an ECAT staff member, you’ll respond to staff calls, provide guidance, and help resolve urgent issues. You’ll assist with scheduling, document key information, and ensure programs stay safe and consistent. Strong communication, organization, and quick problem-solving are essential.

What We Offer

• Paid training and ongoing professional development
• Flexible evening, night, and weekend schedules
• Opportunities to grow into office or leadership roles
• Supportive and inclusive workplace culture
• Meaningful work — every shift you make a difference

Key Responsibilities

• Answer and respond to after-hours staff calls
• Provide guidance and problem-solving support
• Record calls and actions accuratelyHelp coordinate shifts and staffing coverage
• Support staff handling urgent or unexpected situations
• Always maintain professionalism and confidentiality

Qualifications

• Strong communication and organization skills
• Comfortable with documentation and basic computer systems
• Reliable, professional, and attentive to detail
• Experience in human services, scheduling, or customer support is a plus
• Clear Vulnerable Sector Police Check (within 6 months)
• Basic First Aid with CPR Level A (or willingness to obtain)
• Two work-related references

Only applicants selected for interviews will be contacted. At ICE, you’re joining a team that makes a real difference every day. We welcome applicants from all backgrounds and experiences.