Emergency Roadside Support Specialist

Bill Gosling Outsourcing; London; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Paid training

Growth opportunities

Team-oriented culture

Diversity & inclusion

Fun workplace

State-of-the-Art offices

Rewarding work

Job summary

Bill Gosling Outsourcing is seeking a Roadside Assistance Agent to be the first point of contact for drivers across Canada. You will calm, reassure and coordinate prompt service dispatch for incidents like flat tires, locked keys, or non-starting vehicles.

Starting compensation is $17.60 per hour. Join a team that values empathy, quick thinking, and organized problem-solving in a dynamic environment supporting Canada-wide roadside services.

Qualifications

• Ability to stay calm and professional in high-stress emergency calls.
• Capacity to gather accurate location and vehicle details quickly.
• Strong communication to reassure customers and coordinate services.

Responsibilities

• Answer high-volume emergency calls from customers needing immediate roadside assistance.
• Collect critical information (location, vehicle details, issue) quickly and accurately.
• Coordinate and dispatch appropriate services (towing, locksmith, battery boost) across Canada.
• Remain calm under pressure, especially in emergency situations.
• Deliver empathetic communication that calms anxious or upset customers.
• Use internal systems to track service provider availability and job progress.
• Handle multiple calls and tasks simultaneously with efficiency and focus.

Skills

Empathy

Crisis Management

Multitasking

Communication

Job description

Bill Gosling Outsourcing is seeking a Roadside Assistance Agent to be the first point of contact for drivers across Canada. You will calm, reassure and coordinate prompt service dispatch for incidents like flat tires, locked keys, or non-starting vehicles.

Starting compensation is $17.60 per hour. Join a team that values empathy, quick thinking, and organized problem-solving in a dynamic environment supporting Canada-wide roadside services.