Emergency Roadside Services (ERS) Driver

Colonial Group; Thorold; Hybrid; CAD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Growth opportunities

Volunteer program

Wellness reimbursement

Job summary

CAA Niagara in Thorold, ON is seeking Emergency Roadside Service Drivers to deliver fast, friendly roadside assistance and to act as brand ambassadors for the organization. You will operate a fleet vehicle to provide battery service, lockouts, tire changes, and towing with a strong emphasis on safety and member care.

The role requires 24/7 availability, a valid Class G license, and the ability to perform physically demanding tasks. The hourly wage for this role is $25.00.

Qualifications

• Strong customer service skills with calm professionalism.
• Mechanical and technical aptitude with basic vehicle knowledge.
• Comfortable using tablets and basic computer tech.
• Ability to work independently and with dispatch.

Responsibilities

• Operate a CAA Niagara fleet vehicle during dispatches.
• Provide roadside services: lockouts, battery testing/replacement, tire changes, towing.
• Safely operate towing equipment and maintain safety standards.
• Complete daily vehicle inspections and keep the fleet clean.
• Use tablet to receive dispatches and update call status.
• Meet productivity and service goals set by management.
• Cross-train on light service vehicles and tow trucks.
• Perform other duties as assigned.

Skills

Customer service

Mechanical aptitude

Tablet usage

Independent worker

Education

Secondary School Diploma

Job description

Location:Thorold, ON
Status: Full-Time Permanent, On-Site

This posting is to fill an existing vacancy.

About the Role

Our Emergency Roadside Service (ERS) Drivers are roadside heroes and trusted brand ambassadors for CAA Niagara. Combining strong customer service skills with mechanical and technical aptitude, ERS Drivers provide timely, professional, and compassionate roadside assistance to our members when they need it most.

In this role, you will operate a CAA Niagara fleet vehicle to deliver a range of emergency roadside services, including battery service, lockouts, tire changes, and towing using wreckers and flatbeds. With safety, service excellence, and member care at the core of everything you do, you will play a vital role in getting our members back on the road safely and efficiently.

The hourly wage for this role is $25.00.

Key Responsibilities

• Deliver outstanding member service and act as a professional ambassador for CAA Niagara.
• Operate a CAA Niagara fleet-owned service vehicle in response to dispatch calls
• Assess vehicles and provide basic roadside services, including:
  • Lockout assistance
  • Battery testing and replacement
  • Tire repair and replacement
  • Vehicle hookup to wreckers (including use of dolly wheels)
  • Loading vehicles onto flatbed trucks
• Safely operate towing equipment, chains, straps, and ratchets.
• Adhere to all applicable safety standards, internal policies, procedures, and traffic laws.
• Complete daily vehicle inspections and circle checks to maintain a safe and clean fleet vehicle.
• Use company-provided technology (tablet) to receive dispatches, update call status, and communicate with dispatch and management.
• Meet productivity and service goals set by management.
• Cross-train and operate light service vehicles, tow trucks, or flatbeds as required
• Perform other duties as assigned based on operational needs.

Qualifications & Skills

Must-Haves (BFOR):

• A valid Class G driver’s license
• Physical readiness to lift up to 70 lbs and perform tasks like bending, twisting, kneeling, pushing, and pulling throughout the day (all truck types require ‘heavy’ physical effort)
• Successful completion of a driver training program approved by the Ministry of Transportation (MOT) and ability to maintain towing licenses, which include annual background checks and driver abstract reviews
• A clean driving record to meet our company insurance requirements

Other Qualifications & Skills:

• Strong customer service skills with the ability to remain calm and professional under pressure
• Mechanical and technical aptitude with a basic understanding of vehicle systems
• Comfortable using tablets and basic computer technology
• Ability to work independently while collaborating effectively with dispatch and team members

Education & Experience

• Secondary School Diploma preferred
• Minimum 2 years of customer service experience
• Previous towing or roadside assistance experience considered an asset

Working Conditions

• 24/7 operation, including evenings, weekends, and holidays
• Working outdoors in all weather conditions, including inclement weather
• Physically demanding role requiring regular use of upper and lower body throughout the shift

What’s In It For You

• 100% employer-paid premiums for health, dental, vision, life, and travel insurance
• Virtual healthcare and nurse navigation support
• Defined Contribution Registered Pension Plan
• Growth, training, and development opportunities
• Give Where You Live program (community volunteer program)
• Green and Wellness Reimbursement Program
• Paid personal and vacation hours

Interview Process

Our process is designed to provide a full picture of how you would contribute to our team:

1. Pre-screening call
2. In-person interview
3. Background and references
4. Offer

CAA Niagara does not currently use artificial intelligence in the screening or selection of applicants.