Emergency Communications Operator

City of Windsor; Windsor; On-site; CAD 64,000 - 69,000; Full time

Job summary

The City of Windsor is seeking an Emergency Communications Operator to manage incoming emergency and non-emergency calls, operate a multi-line phone system, and relay critical information to responders. You will maintain incident records and support health and safety duties within a busy, public-facing environment.

Candidates should have a high school diploma, proficient typing (30 wpm), and strong written and verbal communication. CAD familiarity and ability to work under stress are assets.

Qualifications

• Must have an Ontario Secondary School graduation Diploma or Ontario Ministry of Education equivalency.
• Must have operating knowledge of the Microsoft Office Suite (Windows and Word).
• Must have a minimum typing proficiency of 30 wpm.
• Must have the ability to deal with emergency callers and prioritize emergency responses.
• Must have effective written and verbal skills.
• Familiarity with CAD will be considered an asset.
• Ability to work in a multi-tasking and stressful environment will be considered an asset.

Responsibilities

• Answer and process calls from the public and other agencies.
• Operate a multi-line telephone system during emergencies and non-emergencies.
• Relay clear, concise information to responding crews with incident details.
• Maintain accurate records of incidents.
• Monitor emergencies to ensure safety and information integrity.
• Respond to internal and external agency requests for service.
• Perform clerical duties and assist with training as required.
• Carry out Occupational Health & Safety duties as outlined in policy.
• Perform other related duties as required.

Skills

Typing 30 wpm

Microsoft Office

Emergency caller handling

Verbal and written communication

Multi-tasking in stressful environment

Public interaction

Education

Ontario Secondary School Diploma or equivalency

Tools

CAD familiarity

Office databases and software

Job description

Why Windsor?

Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefitsthat supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment,state-of-the-art facilities,iconic food, temperate climate, magnificent waterfront parks &gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.

Job Title: Emergency Communications Operator

Job Posting Number: 2026-0383

Posting Type: Internal and External

Posting Period: Monday, November 2, 2026, at 8:30 a.m. to Friday, November 13, 2026, at 4:30 p.m.

Department: Windsor Fire & Rescue Services

Union: W.P.F.F.A

Position Status: Regular Full-Time

Job Code: WFA020

Grade/Class: 509.00

Number of Positions: 1

Rate of Pay: $46.25 to $50.15 per hour

Shift Work Required: Yes

Duties and Responsibilities

• Reporting to the Emergency Communications Coordinator, this position will use various forms of communication media, and will be expected to answer to, process and organize fire service responses to emergency and non-emergency calls from the public and/or other agencies.
• The incumbent will be required to operate a multi-line telephone system during emergency and non-emergency events.
• Will be required to ensure that clear, concise and accurate information regarding an incident is obtained and relayed to responding crews, up to and including cross streets, access information and route information if necessary.
• The incumbent will be responsible to maintain accurate records of all emergency and non- emergency incidents.
• Attentive monitoring of emergency incidents to ensure the integrity of information and safety of fire ground personnel and/or allied agencies at the scene will be a responsibility of this position.
• Will respond to requests for service from internal agencies (i.e., within the Corporation and/or the fire service) or external agencies (i.e., other fire services, Ontario Fire Marshal).
• Will be required during the course of their duties to lift, carry, push or pull items such as binders, reference tables, or access maps from storage cabinets.
• Will be responsible to perform clerical duties and augment training as required.
• Will perform Occupational Health & Safety duties as outlined in the Corporation's Health and Safety Program.
• Will perform other related duties as required.

QUALIFICATIONS

• Must have an Ontario Secondary School graduation Diploma or Ontario Ministry of Education equivalency;
• Must have operating knowledge of the Microsoft Office Suite of Products (i.e. Windows and Word);
• Must have a minimum typing proficiency of 30 wpm;
• Must have the ability to deal with emergency callers and prioritize emergency responses;
• Must have effective written and verbal skills;
• Must have knowledge of office procedures and practices;
• Familiarity and proficiency with various related computer databases and software programs such as computer aided dispatch (CAD) will be considered an asset;
• A high degree of critical thinking skills and ability to effectively perform in a multi-tasking and stressful environment will be considered an asset;
• Ability to deal with the public in a cordial manner, knowledge of city and county streets and landmarks would be considered an asset;
• Previous experience in an emergency environment is an asset;
• Radio communications experience in an emergency environment will be considered an asset;
• Any of the following would be considered an asset: an Emergency Telecommunications Program certificate from a community college, APCO Public Safety Communicator or Fire Service Communications courses completed, an ENP certification, or NFPA 1061/1225.

Physical Demands: The physical demands analysis associated with this job indicates a light level of work.

The City of Windsor is an equal opportunity employer committed to fostering a workplace that reflects the diverse community we serve.

Note:

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke-free and scent-safe office environment

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.