By-Law Enforcement Clerk

City of Windsor; Windsor; On-site; CAD 38,000 - 45,000; Full time

Job summary

City of Windsor is seeking a By-Law Enforcement Clerk to provide frontline customer service, handling inquiries by phone and email, and supporting by-law administration.

You will type correspondence, prepare forms, transcribe minutes, and manage billing and file systems. The role includes Health & Safety duties and a 35-hour week within a smoke-free, scent-safe office environment.

Qualifications

• Must have an Ontario Secondary School Graduation Diploma plus one year of post-secondary education in a Business, Office Administration or By-Law Enforcement field, or an equivalent.
• OR
• Must have an Ontario Secondary School Graduation Diploma or equivalent plus ten years of full-time experience with the City in an Admin/Secretarial/Clerical role and completion of the three levels of the Computer Technology Certificate.
• Must have over six months of experience in a computerized, customer-service office with Microsoft Office (Word & Excel).
• Must have cash handling experience.
• Strong customer service and communication skills are required.
• Knowledge of Amanda system is an asset.
• Knowledge of city by-laws is an asset.

Responsibilities

• Provide frontline customer service via phone and email relating to city by-laws.
• Type correspondence, minutes, memoranda for by-law enforcement.
• Transcribe minutes for team meetings.
• Review and prioritize by-law requests and evaluate potential violations.
• Calculate fees for service invoices and prepare shift-premium forms.
• Prepare registered mail daily.
• Manage cash float and balancing.
• Maintain file systems in by-law enforcement area.
• Carry out Occupational Health & Safety duties as outlined.
• Perform other related duties as required.

Skills

Customer service

Communication skills

Cash handling

Education

OSSD + 1 year post-secondary (Business/Office Admin/By-Law)

OSSD + 10 years admin experience

Tools

Microsoft Office

Amanda system

Job description

Job Title: By-Law Enforcement Clerk

Job Posting Number: 2026-0378

Posting Type: Internal

Posting Period: Wednesday, October 28, 2026 at 8:30 AM to Tuesday, November 3, 2026 at 4:30 PM

Department: Policy, Gaming, Licensing & By-Law Enforcement

Union: C.U.P.E. Local 543

Position Status: Regular Full-Time

Job Code: 543383

Grade/Class: 0.09

Number of Positions: 1

Rate of Pay: $27.94 - $32.91 hourly

Hours of Work per Week: 35 hours per week

Shift Work Required: No

Duties and Responsibilities:

Reporting to the Supervisor, By-Law Enforcement, the position will be responsible for:

• Providing frontline customer service to the general public which also includes answering telephone and email inquiries relating to the City’s regulatory by-laws;
• Typing correspondence, minutes, memoranda, etc. for by-law enforcement;
• Transcribing minutes for team meetings;
• Reviewing and prioritizing by-law enforcement requests, and evaluating if potential violations occurred before initiating service requests;
• Calculating fees for service invoices and preparing forms for shift premiums, as assigned;
• Preparing registered mail daily;
• Cash float and balancing;
• Maintaining a file system in the by-law enforcement area;
• Performing Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program.
• Performing other related duties as required.

Qualifications:

• Must have an Ontario Secondary School Graduation Diploma plus one (1) year of post-secondary education in a Business, Office Administration or By-Law Enforcement field, or Ontario Ministry of Education equivalencies; OR
• Must have an Ontario Secondary school Graduation Diploma or Ontario Ministry of Education equivalency plus ten (10) full-time years of experience with the Corporation of the City of Windsor in an Administrative/Secretarial/Clerical position with successful completion of all three (3) levels of the Computer Technology Certificate;
• Must have over six (6) months of experience in a computerized and customer service office environment utilizing the Microsoft Office Suite of Products, i.e. Word and Excel;
• Must have cash handling experience;
• Must have good customer service skills and excellent communication skills;
• Knowledge of the Amanda system would be considered an asset;
• Knowledge of the City’s regulatory by-laws would be considered an asset.

Physical Demands:

• The physical demands analysis associated with this job indicates a limited / sedentary level of work.

The City of Windsor is an equal opportunity employer committed to fostering a workplace that reflects the diverse community we serve.

Who May Apply:

Current City of Windsor employees. Eligibility for consideration is determined by the applicable collective agreement and/or current Corporate hiring practices.

Updated:

By Human Resources on October 23, 2026.

Note:

• We offer a smoke-free and scent-safe office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.